The Inner You Counseling Center

Mecha

My son had been going to Inner You since about the start of covid. On my sons last appointment we made an appointment for 3 weeks later and I wrote it on my calendar. The day came and our therapist didn’t show up to the appointment. But I also realized we hadn’t received an email with the reminder and link to his appointment. I called the next day which was a Friday, but had to leave a message. No call back. I had forgotten about the sessions because my son typically manages setting them up and just gives me the date. My son also seemed to be doing ok so I didn’t follow up on my call that wasn’t returned. I tried last week to get him back in. They took about a week to confirm insurance, but was then told we couldnt see our previous therapist because he’s not taking new or returning patients (per the Clinical Director). So here’s the thing, I’ve gone to therapy for most of my adult life and have never known an absence from sessions to take you completely off a therapists list of patients. It may take a while to get in but you’ll get in, The problem with the inner you is that they have several locations and dozens of therapists and believe, even the case of children, that therapists are interchangeable. They aren’t. It can take months before a relationship is sufficiently built before therapy can be open and honest. Further, therapy can be fluid in someone’s life with needing it weekly for several months to not needing it at all for months. I understand clinicians full but um, you’re telling me that he had no room on his schedule in 1,2,or 3 months to fit in a patient he saw only a couple of months ago?!?!? No, that’s not true, it’s just they believe therapists are interchangeable and well just send him to anyone. Bottom line - this place is 1. A big practice that feels too commercial - it’s not personal at all! 2. They don't return calls. 3. You can’t communicate with your therapist without leaving a message with reception (and then hope you do not miss the therapist call because you will play phone tag) 4. You can’t take breaks in sessions (even though you fell of schedule because the therapist didn’t show up). You will have to find a new therapist. Just don’t do it guys! Especially for kids. They deserve better than a revolving door of therapists.

Michael Myers

My partner is in need of counseling and it took me almost 2 years to convince him to go. It’s unfortunate this is the place he landed. He was informed the other day that his therapist is dropping him because he did not go to a session when in fact my partner rescheduled the session. As it turns out the employee who rescheduled the appointment didn’t have the authority to change the appointment and my partner is paying the price for the employees incompetence and this firms bizarre policies. Additionally my partner needed a letter ro solve a very serious matter. It took this organization multiple requests to produce the letter and only finished it hours before the deadline to submit this letter. Don’t waste your time or your insurance company’s money on this organization. There are many more better qualified , professional therapists out there

Sarah B

I called to set up an appointment for counseling, as my mom passed away a little over 6 months ago. They booked me a phone assessment two weeks later on Jan 28th. At the end of the call, I was asked what days and times work best and which location would be most convenient. I was then told I would get a call with an appointment in the next week or so. I lost track of time, as my aunt unexpectedly passed away a week and a half after my assessment. My family has had a lot going on and I just realized today that I never received any other follow up calls. At this point, I am looking for another office because this is unacceptable waiting over a month for a call.

Vin Fasano

Not suited to manage themselves nevermind other people.