Vermont Telephone Company, Inc.

Bob Bruttomesso

Two things have me writing this positive review. 1st...A little while back I was having some issues with my internet and tech support checked a few things, determined it was my older router and sent me a new one! My 2nd point of praise...while grading my driveway with a landscape rake I broke/snapped my fiber optics. The 1st person I spoke to helped me realize the obvious and many things rise up through the earth in Vermont!!! Two different people came to my house within a couple of hours of my call! They hooked up a temporary line and we discussed since this type of thing happens...how to have a more permanent solution. Thank you to all of you!!!

John Krumenacker

Pay, pay, pay! But alas, you don't get nearly a value in what you pay for! You have limited options for plans - all leave you in a bad spot. First; you have an option for an "unlimited" plan (similar to your cell phone) that has some high speed and then is supposed to be throttled after that based on network loading. This tier is essentially unusable after you hit the high speed allotment. Throttled so absolutely aggressively you can't send a simple email without praying to the tech gods that the message will go through. Think you want to have a little smart speaker at the ready for your beck and call? Think again. The base internet that it requires to sit idle will kill all of your meager allotment before you get to use it for something more useful. Naturally, after dealing with this frustration you will likely switch to a metered plan, because let's face it, you have only two options for service. You fork out $$$$ for every mb that traverses the airwaves in allotments (keep in mind this includes devices sitting idle using a scant bit of internet to stay online each and every day). Go into the next tier by less than a GB, well, you pay! No graces to you! It's engineered at its core for a nice cash grab! So you pay, and you pay, and you pay. I'll admit - I'd gladly pay for the service and have a very different view IF the pricey service was worthwhile. Premium price premium service right? It's not. More frustration. You have 30+ mbps of blissful low latency throughput one minute and then 2-5mbps the minutes following that blissful period that brought you false hope. There's no consistency. Want to stream a movie?! Good luck!! You have to set all your devices to lower quality to prevent buffering. If that's not bad enough, you have to contend with frequent unexplainable outages at all the best times. Modem shows connected, tech support shows it should be ok, but alas the site engineering team will have to take a look. Want to get on Microsoft teams for work? Roll the dice baby!! You might get all the way through that work call you really need to accomplish without dropping. But instead of using that primo Plantronics headset and integrated calling - you dial in on your cell phone so at least the audio stays consistent if/when the team session glitches. This all just stings because you're bleeding cash for this level service. I do not have another option, as I'm pretty remote and starlink hasn't accepted me for beta yet. Absolute plus side worth noting - above all this -support and customer service actually local and super friendly. They really try their hardest to make things better. Genuinely. So, make the choice of providers with this in mind. I want to love my home state internet provider, I just wish it came with either a great level of service for the premium price or some version of reasonably throttled unlimited service at a price in-between your two options.

Thomas Slatin

I have had gigabit internet through VTel since 2020, and have never had any issues. Their customer service has been outstanding, and the cost for Internet in our area is both competitive and reasonable.

Enrique rojas

Never ever again can’t wait to contrack is over by by by 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮😍