Goodwill Store & Donation Center

Cliff Horning

How am I supposed to carry all my stuff out with no bag, and no I'm not going to buy one for $2

Connor

Goodwill store is good overall despite a little bit expensive. There was a few items I wanted to buy inside their media selection but unfortunately I couldn't because some of their dvd's were stolen and some of their media selection was nothing but empty dvd cases. If anyone has a caseless dvd for a certain TV show or a film and does not have a case for it, you may or might not have no problem looking for a empty dvd case inside the media selection. Friendly service here however it would be nice if both employees and management here do a better job and make sure that shoplifting that does not get out of hand. Overall I enjoyed my visit here. I might come back soon as long as their prices goes down eventually. Have a nice day and nice knowing you Ephrata Goodwill.

Erica Wiker

I come here ever so often and I feel slightly disappointed anytime I come in. I even made a call sometime last year to make a complaint to the manager. I made a complaint about one of their workers at the register trying to educate me on how I wear a mask which I did not appreciate. I had someone with me and even they seemed confused when my mask was covering my mouth and nose. I work in healthcare and I am educated on how I wear a mask. Considering now, people are choosing not to wear a mask. I did request a call back but I didn’t. Besides that, no one really provides the customer service. I’ve been taking in donations for the past few months because of moving and sometimes I have to ask for help. When I ask the young man just looks at me and doesn’t acknowledge what I say. He’ll speak to me when they’re not accepting anything but not asking anything else. I’m 9 months pregnant and the donation parking normally pretty crowded. I’m fine with waiting for the help but when I ask it seems like a sin that I ask. Today I went to Salvation Army and that was out of my way. And boy, the customer service from the one gentleman was excellent. He was very kind and helpful. I’ll be going there more. I do want to pay 5 stars to one man in the Ephrata goodwill. I haven’t seen him in so long but he was a slender man with long hair who was very kind and very helpful. He normally was behind the counter but he was great and I appreciated how great he was with the customers! More people like him!

Ashley Weaver

The store is nice and fairly organized, however the one employee was very rude to me and my sister. She rudely told my sister to pull her mask up after it slid under her nose. Then as we were standing in line the same lady very rudely told me that I need to cover my nose and that she does NOT want to help me like that... but my nose was covered! Not sure why she was freaking out! I felt very disrespected. This Goodwill needs to loosen up and not be such mask police. Not to impressed!