McAuley Fine Jewelry

Rick Hilliard

Everyone very personable, small town feel, like Brandon used to be. Great selection of jewelry or can make whatever you're looking for.

allan andrews

They are putting in a gold coin inside a bezel for me.

Nancy Gooding

I have been coming to this institution since a child tagging along with my grandfather. Mr Martin never disappointed me in my choice of jewelry or my repairs. Helping my late husband in designing a family ring as a gift to me. Frankly telling me the value of my every day watch thinking a much lower price. Now wear only when special occasions. When it was sold to Mr McAuley only the name changed as the quality of my repairs, redesign and newly purchases quality were still of the highest. I will be coming in on Wednesday to discuss some rings to maybe redesign. You cannot go wrong with a jeweler who is Brandon.

Bethany Myers

Most of these other ratings are so high, which brought me to choose this jeweler in the first place, yet somehow I ended up having an extremely negative experience with them. I never write poor reviews, but McAuley Fine Jewelry has brought me to the point of compelling me to share my story. I inherited my grandmother's diamond engagement ring when she passed, so I relied on the positive reviews I saw for this business, and I took it there to get the diamond reset into a pendant on a necklace. Multiple delays happened with the pieces they ordered from their vendor (which wouldn't necessarily be the store's fault and rather the fault of the vendor). BUT they didn't give me any updates at all unless I called them myself asking for the status, only to be told each time there was some new delay. What was promised to take only 2 weeks ended up taking 6 weeks. I could have been understanding of the delays had I been kept informed. So the lack of proactive communication was really poor service. They made zero apologies, zero discounts/credit considered, showed no empathy for a situation involving a highly sentimental piece, nothing done to make any gesture of good faith. I had to get a chain attached to the pendant, and I was extremely hesitant to try McAuley again, but decided to give them another chance and to finish the piece that originally came from them. The chain job was completed quickly, and then when I picked it up, there was no charge and I was given a receipt showing a $0 balance, and I wondered if they didn't charge for the chain because of the experience being such a shame on their part. But-- surprise! -- 4 days later, they called and charged the full amount of the chain to our card. And, as usual, they made zero apologies. I don't know how they can justify all of this unprofessional handling of the entire process, especially when it's a sensitive situation involving a highly sentimental inherited piece of jewelry following the death of someone so dear to me. I would not do business here again, nor would I recommend them to someone else. Rating 2 stars to give benefit for the quality of the piece itself and because a 1 star rating would probably just be dismissed as some crazy ranting person. But the lack of empathy and communication, especially with the amount of money involved and the sensitive nature of the situation was highly disappointing.