Address: 397 E Altamonte Dr Ste 1600, Altamonte Springs, FL 32701, USA
Phone: +14073393689
Sunday: 10AM–6PM
Monday: 9AM–10PM
Tuesday: 9AM–10PM
Wednesday: 9AM–10PM
Thursday: 9AM–10PM
Friday: 8AM–10PM
Saturday: 8AM–8PM
J E
I had the worst first experience. An appointment was made for me same day and I needed to change the time due to having to put my dog down from a morning appointment to an afternoon appointment. The manager said absolutely not and it will be 100% canceled with no refund because the girls work off up straight commission. We continued to go back and forth while showing no sympathy for my situation. I was more in shock by how I was being treated especially in my circumstance. I then rescheduled my appointment for my dog appointment and showed up on time for my massage. The manager advised she canceled my appointment because she assumed I didn’t want it anymore. I expressed how upset I was having to reschedule my appointment for my dog and still got there on time to be REFUSED service. I will never go to a Massage Envy ever again. They have no compassion nor professionalism. NS 8123 - The managers information
Joseph Jack Jr
Horrendous customer service! Front desk refused service upon arrival. Appointment was for 11:30 and the “woman” at the front desk canceled my appointment because she assumed I canceled. Arriving at 11:28 only to be told that it is canceled after driving up there and wasting my time only caused more stress. Thankfully cooler heads prevailed and a full refund was granted. Seek other options as this place is more stressful than relaxing.
Anthony Proietti
I love the massages I get here. Awesome experience.
A C
I had a customized facial with Pricilla, it was wonderful! Honestly did not know what to expect since I've never had a facial at Massage Envy but it was a treat. The Zen room is a nice touch to get you relaxed before your treatment and the front desk staff was very helpful. Now to the actual Facial. I really appreciate Pricilla taking her time to get to know what my current routine was and suggesting changes based on what she observed (she was really polite about it all and encouraging). She helped me decode some issues I was having on my nose and even took time after our session was done to walk me through some products I could benefit from and gave me honest recommendation about ones I wasn't ready for. She was gentle yet addressed and treated my skin for what it needed. I left looking great and look forward to continuing getting my facials from her. Overall the way the facial was conducted from beginning to end was nice and relaxing. The eye masks to shield you from the steam and light was great, it helped you relax more and overall very professional. Talked when needed to but also let you have some quite time to enjoy and relax everything. I ended up signing up for a membership after I was educated on all the services and costs, it's definitely worth it so I'm glad I signed up and will continue to come back to this Altamonte Springs location.
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Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Call them and they can answer any questions and sign you up. You receive a discounted rate on massages billed monthly, and if you go more often then once a month those are also discounted versus just walking in as a non-member.
I'm not sure, I did my first online and then got a confirmation call. You may need to call them for assistance, perhaps their site is down?
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