SouthWest Aquatics

Dalia R

I had a great experience, my daughter learned how to swim and survive which it’s what I was looking for, now she is confident and I have more tranquility when she is in a pool.

Ronald Warren

We love Southwest Aquatics, Southwest Stars Swim Team, and the entire Staff. Moved from Baltimore, MD 5 yrs ago, SWS welcomed my 7yr old Aaliyah with open fins! She was able to continue her training and competitive swimming without a glitch, improving every lap & meet. Looking forward to re-joining with our Southwest Stars Family Pandemic shutdown ASAP! GO STARS!!!

Thomas Davis

Great place for kids to learn to swim.

Vanessa Bengel

Beware. I came close to not sharing this experience, as I am not one to hurt a business, but after speaking with management, I feel this is necessary. Had I seen someone share an experience like this, it would have saved me time, money and disappointment. I found Southwest Aquatics as I was looking for swim lessons for my 4 1/2 year old. When I called I was told that there was an available spot at 9am which was recommended to be secured immediately as they go fast. I figured I got lucky and registered. I was immediately charged $327 for two weeks of lessons, including the $77 registration fee. We prepared by excitedly purchasing a couple extra bathing suits and some goggles. If you sign up for Pediaswim lessons at this facility, you will not get any formal orientation or explanation of how the lessons will work. You will be given a time to show up and there is someone booked immediately before you and after you at ten minute intervals. You don't get a formal meet and greet with your lesson instructor outside of the water. Since you will not be formally orientated with the way the lessons work, I feel that at the very least I should try to prepare you for what to expect. There will be a lot of crying. As soon as you walk in you will notice that the sounds of cries will be a constant sound in the background throughout lessons. There are about 5 to 7 other children getting lessons at the same time. Their ages will range from just a few months to roughly 5 years old. On day one, a lady had her son in the pool with a regular diaper. Why? Because only after the lesson was over did the instructor tell her he needed a swim diaper. Why? Ten minute intervals. More importantly than anything else, you will see things that are incredibly triggering. On my daughters first lesson we witnessed a crying and visibly distraught roughly 3 year old girl struggling to float face up, fully clothed, tennis shoes and all. She managed to stay afloat and was then flipped by the instructor pulling her feet above her head. Crying and struggling to catch her breath, her wet shirt was placed upon her face. She struggled to remove it. My daughter looked distraught watching as did her parents and I. We saw the young girl each of our four lessons and each time she cried upon arrival until it was time to go. On our fourth lesson, my daughter went from her instructor to another person whom I assume was in training. She was asked to go between them with about three to four feet separating them. She had a total of thirty minutes in the water (via her previous three lessons here) without a flotation vest, in the entirety of her life before this experience. I saw each of them place a hand on her back to keep her down as she went between them. She struggled to catch her breath and after the 2nd pass she was crying. After the 3rd pass where I clearly noticed she did not catch her breath before going in I stood up and called out to her instructor. No reaction. I called a second time and it was loud enough that others were turning, but not her instructor. My daughter was crying. I called out a third time and finally was approached and immediately asked if we were quitting by the instructor. Yes, we quit. As a parent I should not have been ignored when I was clearly just as distraught as my daughter was being under the water unable to catch her breath. Will your children learn to swim? Perhaps. Will it be a comfortable and calm learning environment? No. Even though management has no formal process to orient you or prepare you, they also offer no refunds on their registration fee. I still paid over $170 for three ten minute lessons since I was refused a reimbursement on my registration fee of $77. Our last lesson was on a Thursday and I received a call from management on Tuesday. She offered to be my daughters instructor and approach the lessons differently. By this time I had already secured and paid for a private lesson session that promised that what I witnessed at Southwest Aquatics was not the technique that would be used.