Florida Department of Revenue Child Support Program - Lakeland

Category: State government office

Address: 115 S Missouri Ave #102, Lakeland, FL 33815, USA

Phone: +18504885437

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Malcomb Baker

Aug 22, 2022

I've been here multiple times in person and received stellar help. My last visit was the exact opposite! This lady had the audacity to tell me 2 of the most negative things I could possibly hear and I'll quote her. The first thing she told me was, "I'm lucky that I'm only paying $300 a month" and "We aren't going to entertain your request for an adjustment if you haven't had a significant change in circumstances." This woman has no idea what I'm going through in my life. She probably assumed I was super young and felt she could talk down to me which isn't her place to begin with. My court order started out at seeing my son 1 day a week with me paying $1200 a month for almost a year. Now my son has gotten older, now he's asking me why I always take him to school and sometimes mommy doesn't. Which lets me know my son loves being with me and he is aware of what is going on. So, no having to pay child support is not someone is ever lucky to have to pay and it is not entertaining for me to have to explain to my son why things are the way they are without saying anything bad about his mother, who could careless if I'm with him or not and literally laughed in my face and told me, "I better pay her or go to jail!" Worst part about all of this is some parents can lie on their paperwork and put good mom's and dad's in these situations that shouldn't be in these situations.

D Hiatt

Aug 1, 2022

This is a joke of a place! These people are earning paychecks and for what??? This place needs to be investigated! Not only are they worthless, they pick and choose what they want to enforce or not! And Lord knows they can’t wrap their head around the fact that a father has custody of his children because the mother wouldn’t care for her kids! Oh, and waste of time trying to call!! They have their phones set up to not be able to get through to a human!! You push the correct number to what your calling for and the recording says “not valid number”. Emailed them 2 weeks ago and still NO RESPONSE! So emailed again and waiting to see what happens.

Roberto Cotto

Jul 6, 2022

This place is worthless the ppl that work there can't do there jobs and management is even worse the have to fire everyone and get ppl that could do there job right the first time they never know anything!!

Jr Luna

May 4, 2022

Worst customer service ever. Can never get anyone on the phone and if u do they don't help. I suggest closing these operations down due to incompetence and lack of professionalism.

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Questions & Answers

How can i get a number to talk to some one

Courtney Jones | Sep 12, 2018
Kelly Govia | Sep 11, 2021

How can I speak to someone about my case

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Why Everytime I Call The Customer Service, I Can NEVER Speak To A Live Person, So Dam Aggravating!!

Stacy Jackson | Sep 12, 2017
Nancy Christy | Sep 12, 2018

Please how can I talk to a live person

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HOW CAN YOU SPEAK WITH ANYONE OVER THE PHONES??? THEY NEVER ANSWER !!

Erin Eady | Sep 11, 2020
Terence Johnson | Sep 11, 2021

How do I get someone?my case is suppose to be over and they still has me in the system!!!the day the accepted my money is the day I should've been terminated!now the location here still has me owing a balance!heck nawh

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Do you currently have customers lobby access? The online chat is never available & the phones. It makes it impossible to get accurate updates for cases.We are looking for the support for our children & would like some means of proper communication.

Xiomara Mcafee | May 14, 2022
Florida Department of Revenue Child Support Program - Lakeland | May 14, 2022

Thank you for your question. This office is open and available to assist parents. The Child Support Program also offers many options to assist parents without the need to visit an office including by email, chat, phone, fax, and mail. To email us, or learn more about the other options, visit the Child Support Program website and click “Contact Child Support”.

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Can u make a payment at the Lakeland office

Lashay Ellison | Sep 12, 2018
KAREN SNELL | Sep 12, 2019

No

Hey how can I speak someone I need talk to someone ASAP

Tylashia Davis | Sep 11, 2021
Florida Department of Revenue Child Support Program - Lakeland | Sep 11, 2021

Thank you for your question. The Child Support Program is available to assist parents. Options to contact the Program include email, web chat, phone, and mail. To learn more about these options, visit the Child Support Program website and click “Contact Child Support”.

How can I find out court cases and child support cases numbers if the court house is closed

Maya Ellington | Sep 11, 2021
Florida Department of Revenue Child Support Program - Lakeland | Sep 11, 2021

Thank you for your question. Parents who receive services from the Child Support Program can view their case number(s) online by using their eServices account. Once logged in to eServices, click on the “Support Order Details” panel. To learn more about a specific case, please contact us by email, web chat, or phone.

What time do they open

brenda spurlock | Sep 11, 2021
Florida Department of Revenue Child Support Program - Lakeland | Sep 11, 2021

Thank you for your question. This office does not currently offer customer lobby access. The Child Support Program is available to assist parents. Options to contact the Program include email, phone, web chat, and mail. To learn more about these options, visit the Child Support Program website and click “Contact Child Support”.

Are they closed because of covid?

brenda spurlock | Sep 11, 2021
Florida Department of Revenue Child Support Program - Lakeland | Sep 11, 2021

Thank you for your question. This office does not currently offer customer lobby access. The Child Support Program is available to assist parents. Options to contact the Program include email, phone, web chat and mail. To learn more about these options, visit the Child Support Program website and click “Contact Child Support”.

how can i get mailed application TO ME

Fatima Dasilva | Sep 11, 2020
Florida Department of Revenue Child Support Program - Lakeland | Sep 11, 2020

Thank you for your question. Parents can call or webchat to request an application in the mail. Parents can also apply online, at the Florida Child Support website, or by visiting a local office. For more information about applying, visit the Child Support Program website and click “Apply for Services”.

How can I go after my ex husband for back child support

Arlyne Metcalf | Sep 11, 2020
Florida Department of Revenue Child Support Program - Lakeland | Sep 11, 2020

Thank you for your question. If you receive services through the Child Support Program, the Program can take certain actions to encourage payments. To learn more about these actions, visit the Child Support Program website and click “Parent Services” then, click “Complying with Support Orders”. To learn more about actions taken on your case, please contact us by phone, webchat, or visit a local office.

Do I have to make a appointment or walking in

Jesenia Negron | Sep 12, 2019
David Porter | Sep 12, 2019

Walk in

is you open tomorrow because the storm

raymond ramos | Sep 12, 2019
Toad SlipDragon | Sep 12, 2019

As of this moment, Polk County Child Support Office will be open on Wednesday, September 4th. Our State Emergency personnel are monitoring the storm.

my daughter is in jail, and I lost her sim one card. She has given me power of attorney, so what do I do to get another card sent to me?

Pandaslayerr97 | Sep 12, 2019
Lily Mohler | Sep 12, 2019

You don't. It's not your money. You can apply for a case with Child Support to have the support be changed over to you

Need to talk to Lakeland fla child support directly is there a number i can get to do that

Clifford Darity | Sep 12, 2019
lava girl (heat girl) | Sep 12, 2019

You do not have to visit the office to talk to a live person. You can call the customer service number, select the option “trying to get child support” then verify your SSN and it will put you on hold for a customer service agent

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Do i have to back arrears for a child over 21 and whom i have never seen or signed a birth certificate for.

Jeremy Hatch | Sep 12, 2019
Lily Mohler | Sep 12, 2019

Depends on what your Court Order says

Do i need to make an appointment to go to the lakeland office to turn in some paperwork?

carolina macias | Sep 12, 2019
Lisa Ortiz | Sep 12, 2019

They are very helpful. Nice people. Just go and they give you a number and mostly 10 minutes wait.

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Are they open tomorrow because they were closed today because of storm

Crystle Rodgers | Sep 12, 2019
Kells | Sep 12, 2019

Monday through Friday.

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Are they open tomorrow on labor day weekend

Roy W. Gaylor Sr. | Sep 12, 2018
Roy W. Gaylor Sr. | Sep 12, 2018

Okay thanks

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Am I responsible for paying child support while the children are and have been incarcerated since age 14 to current

LauraJean Maynor | Sep 12, 2018
Sharon 'Tabi' Walker | Sep 12, 2018

These are still minor children whom still require care even being housed in a juvenile facility, however, check with your local child support program

l went to court the beginning of Jan and was awarded an increase , now we are in June and no increase what do i do ? he owes me about 1600 how do i get that back and how do i get the increase

Tracy Harrison | Sep 12, 2018
VERONICA PEREZ | Sep 12, 2018

Keep going to the dept of revenue and keep requesting they send an updated court modification copy. Its a hassle but that change has to be done through the other parents job. Also request they take action like "license suspention" hope this helps

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I have Asume case in Puerto Rico. I have lived in Florida for 2 years. My daughter's father has not paid since April 2017 and has a debt of 3,800. Can you help me with this here? I have the full details of him. I only get medicaid. Thank you

Yadira Miranda | Sep 12, 2018
VERONICA PEREZ | Sep 12, 2018

Go to the local office for all the information you have on the case. Sometimes if it is done from here and maybe it will be easier since you reside here.

Does a attorney from child support go to court with the petitioner to decide child support

doug haas | Sep 12, 2018
VERONICA PEREZ | Sep 12, 2018

If you seek attorney council they go to every court date, in fact they receive the info before you do.

Do you know if we can make an appointment at this office in Lakeland or do you just go

Carol Sellgren | Sep 12, 2018
VERONICA PEREZ | Sep 12, 2018

No appointments needed just walk in. I suggest the earlier the better as it tends to stay full.

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My licence is suapended for child support, Do i need a clearance form to reinstate my licence after a child case is closed ?

Geovanny Cardona | Sep 12, 2018
Roberta Creekmore | Sep 12, 2018

Yes. You have to go to departmemt of revenue / child support and ask for a drivers license reinstatment. Then you take the paper to dmv and pay to get license.

How much back pay do i owe

Charles Murray | Sep 12, 2018
Charles Murray | Sep 12, 2018

Thanks

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How can I find if I have child support order? Tried contacting DOR, no one answered the phone in 1 hour.

Calvi Stewart | Sep 12, 2018
Roberta Creekmore | Sep 12, 2018

You can contact the state attorney's child support division. In bartow . or you can go online to child support eservice create account. They also have a chat line. You can talk to them.

How do I file for custody of my kids before a divorce??

Roy Wilson | Sep 12, 2018
Roberta Creekmore | Sep 12, 2018

Well if you have the child in your home you can apply for child support . and go to law library file for temporary custody. .by the way plenty of people have filed pro se for tempary custody .before divorce .

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Who do I talk to about getting my name taken off the no travel passport list because I owe child support arrears

Preacher Mann | Sep 12, 2018
Harold Vazquez | Sep 12, 2019

Good luck with that. It's not going to happen til you pay what is owed.

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