Wendy's

Jules Low

Can I give less than one star. For starters, the manager is not manager material. Standing around on her phone. Not helping employees, not helping ensure orders are properly packed for orders, especially Door Dash. The staff... they are clearly unhappy, and have no motivation to do the job required of them. With every DoorDash order there is supposed to a receipt attached to the customers order, showing what was ordered. There were no bags labeled for my customers. The orders were missing multiple items. I had to go and make sure the customers had everything they ordered. This is the STAFFS responsibility, as well as mine. I shouldn't be doing the staffs job for them. The manager walked over repeatedly, and did nothing to help with the orders. The floor was disgusting where the prep area is. Equipment was out in the middle of the walkway, creating a major hazard. One wrong step, and someone would be burned by hot grease. Oh here's where it get's good. Fries that were sitting on the counter where they pack drive thru orders, were thrown back in the fry bin, where they scoop YOUR fries from. You have to have some sort of hope to catch a food born illness from this place to eat here. Staff is touching your food without gloves. If you don't end up with food poisoning I'd be shocked. I realize Maynard doesn't offer a lot in the fast food industry, but even McDonalds just down the road is 10x cleaner. Wendy's has really gone down hill, and the board of health should shut this place down.

JayB

It's fast food so the bar isn't all that high here. To me getting the order 100% correct and it being hot is 'success' would give it a scaled 3-4 stars (not comparing it to Noma Copenhagen). So the average rating is mostly due to accuracy and also due to atmosphere. I don't go here (beyond sanctimonious reasons) because when COVID hit, they shut down. Ok so did everyone. But even now - June of 2022 - they're quasi shut down. The dining area remains closed. No reason why, it's just closed. And also, this place closes at 8:00 PM so if its a later fast food (literally) you want, they're closed. The problem with this is the lack of accuracy. So you can't go in and try to get your order corrected. Just... bonkers stupid. So if you just 'have to have' Wendy's here, make sure to check your order BEFORE you leave the window.

Megan Hahn

A really poor experience overall. I arrived a bit after 6 pm and there was quite a line that I attributed to the dinner rush. However, after I sat for a bit it became clear that something was off. I was finally able to place my order and stayed in line since I was determined to get food after having waited for so long. What a mistake that was. By the time I paid and got my food it was almost 7 and I had been there 45 minutes. I had expected to hear something at the window about being short staffed or that a machine was down. But the cashier acted like nothing was happening. My order was correct but that was about the only thing from the visit that didn't go wrong. They also weren't giving anyone their receipts which are necessary to submit feedback to the Wendy's company instead of just writing reviews here on google or similar. This is my first time at a Wendys in a long time and I don't see myself returning.

Mike Dowd

Terrible! Aside from being slow at both the counter and the drive through they've only got my order correct 50% of the time out of a dozen visits. Add on the fact that now they've closed the dining room and won't let you walk in to order they've officially lost me as a customer. I can't fit my company truck through their drive through so I won't be visiting them ever again.