KFC

Scott Hastings

Ordered though the app for a 6pm pickup. You have to go through the drive through to pick up, making you wonder what is the advantage of the app. Got to the window and was told they were waiting on the Mac and cheese and could I park and they’d bring it out to me. Waited 38 minutes more before they finally brought the food out. When they brought it out it was a “here’s your order”, no “thank you”, no “sorry for your wait”. Leaving the parking lot I saw several employees gathered around some cars. Maybe that explains the wait - it’s hard to cook chicken from the parking lot. Got home and found my 12 piece dinner only had 10 pieces. Clearly they are math challenged as well as customer service challenged as well as honesty challenged. I just deleted the KFC app and won’t be back. Ever.

June Thug

The manager taking our order was rude, she said that when you order the 12pc with 3 sides we should know that it automatically comes with two mash potatoes. Not once did I every have someone assume that's what I wanted and get an attitude bc I want to know what our choices were for the sides. Chicken was soggy not crispy and fresh. The meat tasted hard and dry. The honey was so thick it barely came out of the package. Then when my husband had told her she was rude when he ordered our food she told him good that made her even more happier. CUSTOMER SERVICE WAS UNBELIEVABLY RUDE AND GHETTO AND THE FOOD WAS DISGUSTING MY DOG WOULDNT EVEN EAT IT. DO NOT GO TO THIS KFC ON 11TH ST ROCKFORD ILL.

Kamille Cerasani

So ghetto and they never get your order right. I genuinely have health code violation concerns about this place. My boyfriend and I went through the drive thru once and we asked for 6 biscuits (we also had an online order that they “couldn’t” find, even tho we had the order number on our phone and wouldn’t take it) and they told us it’s gonna be a 20 minute wait. We said ok, we’ll wait because we called their bluff. Sure enough, they had our 6 biscuits in 5 minutes! Just absolute laziness. And half of our order was missing as well. Never go here!

Nichole Schuenke

Arrived at 5:40pm, no exterior lights on, including sign & menu. Waited 25 minutes between line & cook time. Arrived home to find missing part of order. Tried to call, no answer. Still not angry, I get they were swamped..... drive back. At this point, I go from understanding to angry as we're spoken to as if we're in the wrong. The cashier, who was not the same polite gentleman we had dealt with 20 minutes prior, was beyond rude & short. Never even apologized. Didn't replace anything but the sandwich they missed. So I got to eat a cold dinner too. Finally home with the correct whole meal just over an hour after we arrived.