Quest Diagnostic

Juli

3 stars because I hate that Quest is a monopoly, and no longer takes ANY walk-ins. ALSO-The GPS is misdirected for this address. Clicking on the address & GPS directions from their email confirmation or notification, will lead you to the wrong side of the parking lot & the wrong bldg. The address 1701 Lombard is to your LEFT, once you’ve entered from Lombard, NOT to the right like the GPS shows. The medical building on the right side of the parking lot actually has a sign on their door, redirecting people. Mind you, you have to walk around the whole bldg to see that sign, and by then you’re probably close to being late! This mistaken address has a picture of the parking lot, showing a red arrow pin on a location across the other side of the parking lot, to another bldg. This must happen so often that they put up a sign, redirecting people! In this regard, had I not blindly trusted the GPS imagery and verbal directions, and just looked for address numbers on bldg’s, I may have found it faster, if the trees weren’t blocking the address above the bldg quite a bit. It was frustrating, so hopefully this will help people save their time, energy & sanity! DIRECTIONS: Turning onto Lombard St from Gonzalez Rd, turn right into the parking lot. GPS will show a picture leading to the bldg on the right, closest to you, but don’t follow it. Instead, turn left towards the bldg on the farthest side of the parking lot. Quest is located on the farthest side of that bldg that doesn’t face Lombard, or the other bldg. I was late for my appointment because of this GPS error, and Quest’s new sign in kiosk won’t acknowledge you if you’re more than 10 minutes late. I imagine a lot of people run into this glitch with the GPS. It’s very busy here, at least 8 people waiting in the waiting room. I can’t judge them until I return tomorrow, as far as their services, but I’ll update then.

Rusty Marcus

Worst service ever. Used their system to check in for my appointment and chose option to wait outside. Got the text to come in and was told to sit down and wait. Told them I would be outside. After watching several patients go in and get bloodwork asked them why my name wasn't showing on the list. Heavy set lady at the front said I called your name I'm not going to go looking for you. After all that she said my paperwork wasn't correct and I needed to have the doctor fix it. Asked if they could call my doctors office and she refused. I will never be returning to this location and if I have a similar experience at another location I will stop using quest all together.

Deborah Neff

I went to walk in at 10 am only one other person and I was turned away telling me no walk ins and said I had to go to 7th street which was a complete nightmare

Luxem

Really rude employees. Take your business somewhere else where the employees have customer service skills