Hampton Inn Atlanta-Northlake

Taylor Brie

My first experience as a Hilton Honors member was no honor at all, in fact it was deplorable. We checked into the Hampton Inn Northlake and immediately smelled a rank odor. We initially wrote it off as possibly just the smell of an older building, disinfected our room, and tried to carry on. The bed linen had minor stains on the blankets, the door to the room wouldn’t open unless you jimmied the handle. We got in late and we woke up with extremely stuffy sinuses and malaise that we couldn’t quite explain. I went to the restroom and that’s when I noticed the room was infested with black mold. The shower ceiling had black mold, the wall behind the decorative ottoman had black mold, and the wooden cabinet that stored the refrigerator also had black mold. There is absolutely no way the hotel staff didn’t know that the room was an unsatisfactory health hazard and the fact that they even booked the room shows a lack of care for the “honorable” customers and financial greed. The manager Bongo, was kind enough to compensate our second night stay but had no available rooms to move us to. We also learned that the room above us also had an issue with black mold after we brought these findings to their attention. We felt uncomfortable returning to stay and booked elsewhere at the last minute. Unfortunately, I can’t upload the video I took of the loose bathroom sink fixtures and the mold on the ceilings.

Melanie Storrusten

Hotel is old and in need of updates and repairs. The AC was out in the hallways, making it very difficult for the room AC unit to keep the room cool. There was lint overflowing from the filter, and humidity accumulating in the room - so much so that my clothes got damp. Cut my stay short due to a miscommunication from hotel staff. Ultimately they refunded my final night that I cancelled, but only after a lengthy discussion telling me how it wasn’t the manager’s fault.

April Johnson

Staff was great and very friendly. They deserved 5 stars. It was the room that rolled by review back to three. It was really small. The bathroom almost seemed bigger than the room. It was as clean as expected and the housekeeping staff was extremely helpful when we needed more towels and minor cleaning during our stay.

Valerie Linn

Everyone was very accommodating and amiable during my stay while my husband was at Emory Hospital. Theresa, who prepared the breakfast was a ray of sunshine and a very hard worker. The room was clean as expected. My only negative experiences were due to poor behaviour by guests late at night. Would stay again.