Chase Bank

Trevor Thomas

I wasted an entire morning trying to talk to an actual representative at an actual branch location. Terrible, terrible service, enough to make me likely cancel my account.

S Scott

My main Chase branch is located on Noble in Sherman Oaks, and my experience with that location was always excellent. However, I have since moved and have frequented the Lankershim and Riverside Toluca Lake location. That will change moving forward and here is why. I have had numerous issues with my deposits being held when there is a note on my account to Not Hold this particular clients check that I receive every month like clockwork. Obviously, this is incredibly frustrating and unnecessary; I have automatic payments that are processed through this account, and of course, this is a disruption to my business. The only way for things to change is if customers complain, write clear reviews outlining the issues. This will encourage the management team to reevaluate their practices, and it can potentially help all of us to achieve customer service improvements. Side note regarding this location. It is filthy and dangerous due to the unhoused community living around the bank. You can't make ATM transactions and feel safe doing so. I have to bring someone to watch as I am retrieving or depositing. The security guard for this location does not stand outside (I don't blame him) and cannot see the entire parking lot from the door where he is posted. Banking should feel safe and welcoming.

Saul Aurora

Weird experience in there wouldn't give me money lol

christine hanna

They were professional fast and had no line at all