Heartland RV

Andrew Reid

We bought a 2019 Sundance 221RB at the end of the 2019 camping season (August). We've been complete and utterly disappointed in the quality and finish of this unit and regret every having bought a Heartland Product. It started out with pieces of wood trim falling off and all the cord holders for the blinds pulled out. That lead to water leaks in the pressure system and grey water system, failure of the awning and slide out, the black water tank always reads full, the furnace stopped working, one of the jacks wouldn't stay up, the fan on the vent failed, the molding on the countertops is coming off and the screws an bolts that hold the glass top on the stove keep coming out. It appears this company has no quality control at all.

john ong

We purchased an lithium camper and had nothing but issues with it and heartland tells us they will not warranty it and will need to contact our insurance when it is poor quality workman ship on their end. we have interior lights that don't work vinyl floor bubbling up ceiling panels coming loose spare tire fell off 1 mile from the dealer on day 1 damaging the siding. And a tone of others that the dealer fixed so we could go camping. Piss poor quality control and pride in their work.

bot benji

Imagining a business that scams a family with an RV covered in fiberglass and refusing to fix the situation correctly. Smfh.

Justin Fox

I have owned my 2021 Heartland Snake River Ultralight 278BH trailer since July of 2021 and have had nothing but issues with it. Heartland is still producing models that utilize the same materials that they have beem telling me since last july they dont have access to. We have had 2 open work orders with their dealer Bretz RV with no less that 14 issues on each ticket and they still arent done with it, 9 months later due to Heartlands lack of ability to part with materials for an existing customer so that they can sell some other unsuspecting buyer another peice of garbage. Now the fridge and airconditioner are both out and we have only used the trailer twice in a year. What is going on? How have we come so far to be this bad. It almost seems like they are working at being worse and worse. From an owner of a Heartland, brand new trailer, it is not worth your time or money. If you read my google reviews youll find that Heartland and their Dealer Bretz rV in Nampa are the only reviews because this is a $45,000 investment that has been garbage from the beginning and keeps getting worse and there is no accountability. One of the toughest parts of all this is that their dealer is no better than they are... welcome to the "New normal" as they say. Terrible service, terrible product and terrible to work with. Id love to have the operations manager of Heartland give me a direct call since they havent seemed keen on helping out an existing owner by just making the trailer complete. Dont waste your time on Heartland products. Confluence, Jayco and Outdoors RV's are made well and have great customer service. Good luck with this Heartland, since I cant get out if this lemon until I pay most of it off, i have to wait to unload this dead weight and you will not see my patronage again.