Kaiser Permanente La Palma Medical Offices

Brett Slater

This place rocks. Showed up at 1:15pm for 1:30pm scanned qr code at check in and was greeted nicely by the Sonya. She showed me what floor my appointment was on I got to the 3rd floor at 1:25pm and was called at 1:30 on the dot. Yolanda is the nicest medical assistant I've ever met.

B A

This Is By Far The Best Medical Facility! Kaiser Has Treated Me & My Family With Care, Compassion & Overall Top Notch Customer Service! The Doctor's, Nurses, Pharmacy Technicians, Lab Technicians, & Administration Staff Are Professional, Knowledgeable & Genuinely Care About The Patient's! The Medical Facility Itself Is Super Convenient With Pharmacy & Lab Ready To Take Care Of Your Needs & Is Absolutely Beautiful!!! Very Happy Patient Thankyou!!!

Deanna Chavez

It's very inconvenient when the pharmacy closes at 5pm Moday-Friday and closed weekends! Are these permanent hours?

A L

After waiting an eternity, I finally emerged to the front of the line at reception and spoke with the woman there. I wanted to clarify the care I was to receive so I began asking questions regarding my appointment, which was met with eye rolls, heavy sighs and curt answers. Finally, I decided enough was enough and asked to cancel my appointment. To which the receptionist decided to remark "if your voicemail wasn't full you would received messages from us. You should delete some voicemails." 3 things: 1) We live in the digital communication era. To say that you weren't able to leave a voicemail, therefore have exhausted all channels of communicating important information with a patient, is ridiculous and inexcusable. 2) What does this say about how you view problem solving? Do you truly believe, now that have blamed your patient for the inability to communicate, that you've done your job and the problem is solved? 3) Why is there an assumption made that I am canceling my appointment now due to some update I wasn't able to receive? I am canceling because I am looking for care and I was met with a rude and obnoxious attitude, simple as that. It has nothing to do with how full my inbox is. Summary: I arrived with an appointment, looking for patient care. I left without any care and feeling harassed by the staff here. If hospitals are allowed to send surprise bills based upon unforseeable events that occur during an encounter, a patient has the right to ask questions and clarify what will happen in this process. And we should be able to ask these questions that is met with civility and respect. Kaiser Permanente supposedly prides itself on customer care and patient focus. I saw none of these today. As I will be leaving KP, I encourage others to do the same. We should stop supporting and funding a system that is so callous to its patients.