NAPA Auto Parts - Ward's Auto Supply

Michelle Bet

Updated these guys did the right thing and finally fixed this situation. Yayyyy bravo! I will update this review once I am in touch with the manager. I typically only like to leave good reviews because the world should know when someone or company is doing awesome so they get more business because it’s only right. Now I order parts from many different places . I have ordered over thousands of dollars of parts from Napa in the last month. My most recent purchase i gave the associate all the info about the truck and the parts I needed. We had to order them. Mechanic goes to install and it’s not the right parts. Now is it the customers fault napa system either ordered it wrong or the employee? Napa is not open on the weekend so I had to wait. Get the parts finally over to Napa and the employee goes to tell me he cannot return it because it looks like it was installed. Yeah of course it was trying to be installed i mean that’s what we bought the parts for isn’t it? He said to come back during the week to speak to the manager. So i did. And he left early for the day. so I have to go back a 4th time (once to order and now 3 times to fix this issue). I’m a very busy person my father passed away and I’ve taken over a lot of responsibility here I don’t have a whole lot of time to be haggling back-and-forth. That is very sad that a company would make the customer suffer and struggle to return or exchange something that the company ordered wrong. I am a employed person and I understand the value of customers And the value of my employees. I would trust they will be able to make the decision especially when they see the customer has a receipt and is in and out of there all the time that pays from her good hard earned money. I am not one to judge but numbers dont lie and employee theft is at all time high. Is that why there is no wiggle room to take car of your paying customer?

Viola Macias

Great customer service.

Sticky Creationz

1-16-22 the older guy at the counter had a real bad attitude towards customers. So bad so I had to tell him to keep the parts after he got them. Will buy else where now.

Rob Turner III

The counter guy lied to me about the condition of my battery. He said it was totally dead. My at home volt meter read out 12.38 volts. Also he sold me a battery with the positive and negative on opposite sides fro the battery I need making the new one 100% useless to me.