O'Reilly Auto Parts

ivan kojnok

Pathetic joke. They sell low quality parts. They have few good services such as tool rentals, and are an OK place to purchase fluids and some supplies. I needed to recycle used oil, which is a good service they provide. I called several times during a course of two weeks and they informed me their tank was full. I finally called and after they put me on hold to check if the tank was full they came back on the line and said it is ok to come. So I came there within 15 minutes of the call, and they are now telling me the tank is full. The same employee who I spoke to on the phone was telling me the tank is full. When I asked them why would they say it is not full on the phone and allowed me to head over they all had a look on their face as if they just got a stroke in their brain. This place had a recent change in management and has gone downhill ever since. Waste of time, and it appears employees are lacking normal thought process. Again, pathetic joke!!!

Monte Turner

Had everything I needed. Not bad.

Caty Aquino

Here you order the parts and they don't make the order, I waited urgently for the piece for 2 days, so they could tell me this piece is in San Jose if you want to pick it up, after two days

DawningOf Aquarius

Counted no less than 9 people "working", but only one actually helping 4 out of the 5 of us. The rest were talking with a pair of guys about their car, or wandering seemingly aimlessly...& ignored my requests for assistance. I understand it's fun to talk cars (especially sports cars), but when customers can't reach items on shelves & can't get anyone to help, & with no carts available to put the jugs of fluids in to carry them from the back of the store to the register, then it stops being a store & should be called a car club, with 'members only/meeting in progress' signs out front. The one helpful guy was AWESOME when he had 2 seconds to see me, & even carried the jug of oil & filter right out to my car for me! (This is GREATLY APPRECIATED!!) He's the sole reason this isn't a 1 star review. I ended up just getting 2 of the 12 things I went in for, & will be going elsewhere to get the rest - someplace other than an O'Reilly's, despite being a long time customer across multiple states. I'm looking to shop at a store, where people can provide assistance when needed, not intrude on a car club's impromptu meeting.