Costco Tires & Auto

Rich Lopez

Tire rotation with appointment takes an hour and a half.

Velo Track

Brought the car to Costco Gilroy to have tire rotation and balancing today 09/26/2020. They want to overcharge us when our car does not have TPMS. Tried to tell the service person that we just did the same service for our other car a few weeks ago or so here and was charged only $25.99 as many recent Costco reviewers said the same even with TPMS. He did not listen to what we were saying, interrupted us without even looking up from the keyboard, then dismissed it altogether with you-can-cancel-if-you-want-to. To top it off, he asked us to wait, then left the cashier station and did not return. After waiting for a while, we asked the original person who had first rung up for us to just cancel the appt and never mind about the battery that we were going to purchase as well. This is poor professionalism and definitely does not reflect the Costco service that we had come to know and loved. We have brought our car to Walmart just cross the street to have the same service done there while they did our Synthetic Oil Change. With prices list on the wall, they charge $2.50 per tire for rotation and offer lifetime rotation and balance service for only $12.00. Which means less than 2x of regular Costco tires rotation and balancing services. But to get things done in one place and save time, I often drop off my car, go shop, then pick up the car after and call it done. In our almost 40 yrs long having the membership, we often marvel and recommend Costco to everyone because we are very pleased with the professionalism in Costco service level. Needless to say, this was a very disappointing experience. I’d also suggest that Costco Tire & Auto center to post their service prices at the premise, and online, so members can clearly see what the charges will be for which service. We will not return to Costco Gilroy for tires service and hope that Costco Gilroy manager look into this to improve their Tire & Auto service and the pricing aspect.

Jayson Jenson

"What is that green valve cap on your tire for"? A reminder that CostCo fills your tire with Nitrogen instead of regular air (molecule size reduces normal leakage). I can usually drop the vehicle for tire service while I go shopping inside and it will be ready when I'm done shopping. - They recently relocated the entrance to Tire service to inside the store adjacent to the food eating area. I guess the aroma of new tires off-gasing adds to the enjoyment of sucking-down some greasy pizza (I used to like it after I first mopped the grease off with a stack of napkins).

Robert Navarrete

Kept calling for quote and they hang up, over and over! 9/21 2:45 pm