Big O Tires

Michael Dispensa

Friendly staff.

Robert Mudd

The first week of August I took my car in for an oil change and new front/rear brakes. All was well, I paid 750 total. The mechanic told me and showed the documents detailing that after these brakes wore, I would need to replace the rotors. They specifically told me they resurfaced the rotors but next time I would need new ones. I head home and notice the brakes are making a grinding sound. I take it in the next day, they call back saying it must be something with the brake material. Take it back home it's still grinding. I take it in a third time and they call back saying the rotors need to be replaced, they're no longer viable and it's not their fault. I speak with the owner, and he immediately accuses me of playing games and that they're not responsible and that he's hanging up on me. So that was my experience here, having been recommended by a family friend. If you're in the Danville/San Ramon area I would not recommend. I'm in contact with Big O corporate handling it with higher ups, who did not hang up on me. P.S. I've never left a negative review on Google Maps, that's how rude the owner and unfortunate this whole experience has been. If your mechanic accidentally shaved the rotors down too much and they could not be used, you could have just told me/at least offered something.

Road Bike

Something changed about this location. I used this place a lot for service in the past. However, my last visit was pricey and full of "I CAN WORK WITH YOU ON THE PRICE". After we worked out the service and price for the visit I agreed and left. About half a day later I received a call regarding some items was not added to the quote and would be an additional expense. Not only additional costs but the main service I wanted was not included in the service and quote. This did not sit well with me now I need to find a different place to service my car.

Nathan Collado

Very helpful.