Courtyard by Marriott Atlanta NE/Duluth Sugarloaf

deja marquez

This is what I wrote to the GM……. Thank you so much for reaching out. Happy to hear they didn’t “find/see” the bedbug(s). However, that doesn’t mean they weren’t/isn’t there. I have bites (not skin irritation) on my right hip and my right hand that’s still extremely itching. I’ve contacted that pest control company and asked them “if no bugs are found, does that absolute mean they wasn’t there”? I was told “no”. “They could be hiding in carpet, pillows, and deep inside mattress. They usually come out when body heat is detected. Or, they could of attached them selves to my luggage or clothes”. I’ve been a Marriott silver elite member for 10yrs now and I’ve never experienced any of this before (which is why I love the company), but me waking up at 3am to come get blankets to sleep on the floor isn’t the Marriott way! Since I can’t get my refund, I have no choice but to take things up from here. Please send me your regional manager contact information, thank you. I was bite up from bedbug(s). Apparently my bites and videos isn’t enough proof, since I’m not pest control!

Desiree R

Not bad at all. Only paid $300 for a split room for me and my kids. The young lady in the lobby was very helpful with my questions

Family Pynes

We had a confirmed reservation, showed up at the hotel after a wedding around 11:30pm and was immediately told by the rude front desk employee they had no rooms. We showed our confirmation and she said you did not listen to me but we have no rooms. Absolutely rude.

Abby Terrazzino

Just don’t bother! Horrible stay! Unfortunately, Due to a delayed flight we decided to stay one night in ATL instead of driving home today. I booked using priceline. I normally book directly but priceline’s price was way more cheaper. Like before, I was traveling with my children, and I understand not having two beds since I only booked a room with a King bed and a sofa bed, but unfortunately the sofa bed didn't come with a pillow. So I called the front desk to request for pillow and I was told that there’s no pillows available anywhere. Apparently there is no housekeeping available at 8:00PM and they have no way to access the housekeeping inventory. I have never heard of this! I was so tired of dealing with it so I guess we just had to sleep with no pillow. I loved this hotel, and stayed here several times, but I think if this is what I get booking with priceline, I don’t think this is Marriott standard with this type of service. I don’t know If this worth driving and staying at this hotel when there are others closer. Along with this issue, we found a crayon in the sofa, and a tissue in the trash can. In this time of covid craziness, I sure hope my room was cleaned! I honestly don’t know what to think at this point. This was terrible service. They couldn’t even get a pillow from an unused room?? Ridiculous. To top it off, I emailed the hotel manager about my stay and she didn’t even respond! If a manager doesn’t even care about their customers, I can’t even imagine how the staff cares for their hotel. I would not stay here…and I won’t in the future. Poor staff and management.