Homewood Suites by Hilton Newburgh-Stewart Airport

Eugene Murphy

Very nice place to stay. I didn't get a great nite sleep, the pillows were a bit lacking. The pool area is nice, there is an outdoor area with a grill and putting course. Breakfast was good, nice to have open eating, opposed to wrapped and microwaved food. Convenient location, and very clean. Relaxing room layout.

elisa holland

Overall excellent, very clean and safe for individual traveller, good size rooms very quiet ( even with a full baseball team 5ere, didn’t hear anything. Excellent water pressure in the shower and lots of hot water. Breakfast decent. Loved that there were several pet stations that had poop bags and there was green space to walk

Gabriel

Positive: The hotel was in a nice area. The front desk employee was nice, professional and knowledgeable. We checked in seamlessly. The rooms were nice, clean and specious. Negative: Nothing

Goddess Bey

I arrived Saturday evening with my Hilton app and everything seemed fine until I tried to open the couch bed in room 412. It was difficult, upon opening it I realized it was completely broken and would not lay flat ( I will attach a photo). It could not be used! Being that I just completed a 7 hour drive, I decided not to stress but relax. Only I couldn't, there was some sort of banging noise inside the walls. I couldn't figure out where it was coming from at first...I muted the TV and it kept on and that's when I realized that it happened every time the A/C in the bedroom came on. Every 5 seconds there is a knock inside the wall. I turned the AC off because I could not sleep anticipating this knocking sound..needless to say, the bedroom was muggy b/c I couldn't use the AC and the couch bed could not be used either. The room was unusable! I couldn't wait to go downstairs in the morning to speak with a manager. I literally stayed up all night watching the clock. I was greeted by less than friendly Quanisha. She advised me that she could change the room but I would have to remove all of my things before she gives me a new room. Then, I mention to her the Hilton Policy “If you’re not 100% satisfied, we don’t expect you to pay. That’s our promise and your guarantee and she begins to tell me that I won't be refunded - which I never asked HER for. As a Hilton Rewards member, I also asked her about bag with water that I usually receive and her response was, 'you don't have enough stays.' I asked for mgmt card, she said there are no cards but she wrote an email down for me and I asked her to give the manager Jhenny my info. She said Jhenny would in 10am. FYi, I still havent heard from jhenny and i emailed her. Not being able to sleep, Having to pack up all of my toiletries & clothing and moving rooms was such an inconvenience. Then the new room, 408 had black mold all around the outside and inside of tub along with hair on the shower curtain, SMH - I guess no bath for me, just a quick shower. And if you don't eat pork like me, don't bother looking at the breakfast meat served!