UPS Customer Center

Category: Shipping and mailing service in New Windsor, New York

Address: 139 Wembly Rd, New Windsor, NY 12553, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 2–6PM

Tuesday: 2–6PM

Wednesday: 2–6PM

Thursday: 2–6PM

Friday: 2–6PM

Saturday: Closed

Reviews

Kenneth M. Borden

Jun 23, 2022

So easy a child could do it and at half the cost of of those UPS stores. Why go there when you can go Direct! No waiting, no problem. Where do think the UPS stores bring it to!

Dawg Tales

May 31, 2022

Customer service is IMPOSSIBLE to contact other than chat on Facebook ..no tracking number apparently means no human contact.

Karen Davey

Mar 14, 2022

Absolute Incompetence!!! The scan a package on to a truck for out for delivery. And 4 days later, nobody knows where it is. Ship via USPS or Fedex - this place is a joke!

Matt F

May 9, 2021

Had to change my 5 stars to 1 star due to the fact that every single package that has come in the last 6 months says it's delivered and doesn't show up doe days oe even weeks. It gets lost in their system and I could drive to to company and pick up the order faster than UPS. FedEx is on time most times and the USPS is 100% reliable in this area. You have said a package that was worth hundreds of dollars and one of a kind was delivered and you yourselves could not confirm where it was for me to just do your job and pick it up. Not only is their delivery stem lying about the actual status if a package, they make it hard to reach local branches and even a human to figure out where your package is to try to get it in a reasonable time frame. Once again a needed package said it was delivered yesterday and it was not delivered. This should be considered illegal because your basically relieving yourselves from liability by saying it's delivered when it's in your possession.

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Questions & Answers

Why does UPS give bogus excuses as to why packages aren’t delivered? For one sole package, I got the following reasons: bad weather (it was 70 and sunny), missing gate code (literally no gate where I live), wrong address (then why did you go there)

yasine orion | Nov 27, 2021
UPS Customer Center | Nov 27, 2021

Hi Yasine! If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

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Do you make copies of color photos 4x 6?

Robi Franz | Aug 24, 2021
Stephen Hammond | Aug 24, 2021

No copying at this location. It is a UPS hub.

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According to my tracking number that was provided on a purchase from amazon it shows my package was delivered today at 6 pm but when I checked the door to my apartment my package wasn’t there. How do I track down my package?

Marcelina Hansen | Aug 25, 2018
mau yupp | Aug 25, 2018

Keep your tracking number handy and call the carrier office that delivered it and see if they kept it at their building or maybe someone stole it or mistakenly took it by accident.

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