Service King Collision Pompano Beach

Sandra Stephens

I was t-boned at low speeds (under 15 mph) but damaged both driver and passenger doors on my 2015 Mazda 3 (older model pick-up truck struck me). Went through my insurance company (USAA) and Service King was on their list. From the moment I dropped off my car with Mike till the day I picked it up 2.5 weeks later, I was kept updated via text. I picked it up on the day I was shown it was ready but unfortunately, after driving out of the lot, I turned around because there was a red flashing air bag light on my dash that was never there (I take great care of my baby). Mike came out and attached a device to see what the issue could be but he couldn't figure it out. He asked if I could leave the car one more day because they deal with a company that has better equipment that can tell them exactly what the problem is. I agreed because my rental was still there and apart from that, there was a minor part that had not come in yet that was supposed to come in the next day. Also, anything having to do with air bag or seat belt failure needs to be addressed before I drive on south Florida streets. I went into the shop after Mike to grab the rental keys and he was talking to another gentleman about the light. Now let me say that I don't know much about cars in general but I know about MY car. He asked me if that light was on before or after the accident. No. Was there a passenger with me when it happened. Yes. He then proceeded to tell me that that was the problem. It must be sensor having to do with the passenger seat. I stated that it's impossible as the passenger airbag and seat belt status is shown on the center console and again, the flashing icon on the dash was not showing after the accident. There was some back and forth where I KNEW that the light on the dash had NOTHING to do with the passenger explanation he was giving me. Whatever. Just want it identified and fixed. Turned out that when they installed the new driver's door, they forgot to connect the side airbag sensor....ON THE DRIVER'S SIDE. I understand that things might be overlooked but don't try to sell me on a story when the truth "We're not sure what it is but we'll get it fixed and let you know" goes a long way in my book. Still, even with this oversite, Service King was a hell of lot better than other shops. I will definitely recommend this location.

Dana Harris

I contacted Service King to look at the damage done to my Jeep Wrangler Unlimited. A security gate came down and dented the roof at the upper corner of the Window. I sent them pictures, they called me to come in for an estimate that same day. The Service Writer/Manager looked at my Jeep right away, it took about 15 minutes afterwards he said I would have a quote next day, which I did. I scheduled the repair that day, brought it in on Thursday morning, went and got my rental car. I was so surprised when I got a call late afternoon on Friday that my car was ready to be picked up, it was finished! I got there at 4:30 PM, it was ready and they did a great job, you would never have known it was damaged. I left the rental car there and they returned it for me. I highly recommend them and have already done so to a friend who has damage to his door.

Charles,Wilson Gass

Great service , they go out of there way to assist you , let you know in's and out's .very Professional Jessie and Mike Excellent People.

Henry Rosario p

Nice