Cubamax Travel

Category: Travel agency in Hialeah, Florida

Address: 4380 W 12th Ave, Hialeah, FL 33012, USA

Phone: +13055120303

Opening hours

Sunday: 10AM–3:30PM

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–4PM

Reviews

Jose Fernando Garcia Guardarrama

Sep 9, 2022

EXCELLENT ATTENTION

Maria Aguilera

Sep 9, 2022

I liked it they are very friendly and they attend quickly my good service

Yoel Aleman

Sep 8, 2022

Terrible customer service by phone you call and you stay on hold for a long time and in the end you get tired of waiting

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Questions & Answers

How disrespectful is this agency they say they have 20 years of experience and it is disrespectful to call them bad customer service, they leave you waiting more than 30 minutes on the phone

Yasmani Florat | Sep 11, 2018
Osvaldo Barrios | Sep 10, 2020

Cubamax phones are a disaster I give it all the reason that has happened to me and it is unfortunate they do not value the clergy much after they have paid ... I must say in honor of the truth that in the last months they have improved I hope it remains In crescendo this quality.

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What bad attention they give to customers who call by phone, they have neither manners nor say good afternoon or anything, they are all rude! What a bad experience they are not recommended.!

Wendy Martínez | Sep 11, 2018
Elena Arias | Sep 11, 2018

I have a very bad experience of this Agency, it has dropped a lot in all its services, I do not recommend it or use it more

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Cubamax knows that calls are for complaints, so it does not care, and the worst thing is a ball, they rally you from one employee to another and no one has an answer.

Rosa Rivero | Sep 11, 2018
Tomas Sosa | Sep 10, 2021

I am sending money to Cuba and they are serious efficient and I recommend them.

Hello, if you send parcels to how is the pound and what time it takes that is not maritime

Maylen Martinez | Sep 11, 2017
Janisley Cardenas | Sep 11, 2019

It is $ 6.99 a pound and for Havana it takes 48 to 72 hours to deliver. I hope there been helpful :)

RENT A HOTEL THROUGH YOU FOR THE KEYS IN CUBA I COULDN'T GO AND YOU TAKEN ALMOST 90% OF THE MONEY. CALL THE HOTEL IN CUBA AND MY RESERVATION WAS NEVER MADE HOW DO YOU EXPLAIN THAT TO ME ???

Arnaldo Quintero | Sep 11, 2018
Elsa Maria Diz | Sep 10, 2020

Very bad telephone attention, I have 2 died Brando to communicate and I could not

Very bad service. I have called 4 times and they hang up the phone or leave me waiting forever. The person who answers the phone treats customers badly and does not listen to what is said

Elaine Benitez | Sep 11, 2019
Norma Prieto | Sep 10, 2021

Well, they have always treated me very well, including my passport, I did it there and it did not take 3 months

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How much does it cost to send a buffet? Birthday to Sta Clara Villaclara, for 25 people??.

Teresita Suarez | Sep 11, 2018
Marcial Gonzalez Paez | Sep 11, 2018

Well I do not know but for the problem that is lived in Cuba should not be too expensive to say to send medication if it does not exceed 5 lbs if I'm wrong is 8 pesos if you spend 10 pesos and clothes I think they are 10 if you you spend 12 pesos and so you have to contact them good thanks

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Terrible attention. Employees chatting, extremely long waiting time.

Dayana Mastrapa | Sep 11, 2018
Migdalia Cedeno | Sep 11, 2018

I have no complaints about that outsider since 2012 all the procedures I have done there and I will continue doing it and that the employees conbersando is uncertain for something it is always full

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The worst argency in the world !!!! I do not advise anyone!

chacalizacionglobal fans | Sep 11, 2018
Maria Espinosa | Sep 11, 2018

FOR ME IT IS THE BEST VERY FRIENDLY AND RESPONSIBLE

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I would like to know what happened in cubamax that is useless. What a change, what bad attention ... The same by telephone than personal. That was my Preferred Agency for everything, but sadly I think I have to abandon it

Karyuska Morales | Sep 11, 2018
Ariel Rivero | Sep 11, 2018

it is the worst agency, the telephone and a pecimo deal are not liars and swindlers

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The worst agency I have seen since July I sent a package for my relative in Cuba and they still haven't delivered it, I call and they tell me that it is ready to deliver but nothing is still in the same situation

yadislayne gonzalez | Sep 10, 2021
Maria Cortes | Sep 10, 2021

It is that in Cuba there are no laws and all deliveries are stagnant ... I have sent food and coffee modules on several occasions ... it is expensive but they deliver it very quickly ... the service in the agency is unsurpassed

They should close the place because they are liars, please do not believe anything what they tell you is to steal your time, the money from 8/6/2020 send two packages of 10 pounds each and today, September 1st they do not arrive in Guanabo, they are some

Nervielles Castellano | Sep 10, 2020
Norma Prieto | Sep 10, 2021

Someone who has sent packages has taken a long time .. has everything arrived well?

I do not recommend anyone to send or use any cubamax service, so that they avoid premiering with that agency, send a medicine on May 18, 68 days ago and the medicine has not arrived nor is it known when it will arrive.

Yaquelin Hernandez | Sep 10, 2020
Aly Millares | Sep 10, 2020

It is a great place. All very friendly and professional with the service they provide. They have a very nice office and I have never had problems with the procedures that I have done through the agency. We must find ourselves in the moment of new normality that we are living in and despite that, Cubamax makes all its effort and determination to help the Cuban family.

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You call on the phone and they put an instrument on you And they don't pick up the phone 20 years ???

Nelsy Montes de oca | Sep 10, 2020
Mercedes Alvarez | Sep 10, 2020

I personally went to that place and they treated me very kindly and when I called on the phone I was also treated very well

For the second time, tremendous delay in the delivery of money in Havana, I do not recommend that service at all.

Pedro Quintana | Sep 10, 2020
Vida Libertad | Sep 10, 2020

Bro pays a little more if he can and go to the western. Cheap is expensive.

You can send a bicycle by your agency

Lisandra Pinero | Sep 10, 2020
migdalia cedeno | Sep 10, 2020

If everything is sent and guaranteed and a lot of responsibility

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Terrible attention nothing to do with what was before. They are not good on the phone or in person

Yamile Mederos | Sep 11, 2018
ivan manso | Sep 11, 2018

Yamile respect your criteria, I do not know what has happened to you but in my five years of being here I have never had a complaint from them quite the contrary.

That there is certainly no further extension

Jorge Garcia | Sep 11, 2018
TitoOrly Play | Sep 11, 2018

The extension if you have to continue doing what they removed was the enabled that is the permit that gave you Cuba to enter the country when you made a new passport or you went for the first time and the price of the extension under 185 pesos I think greetings

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How long is the new Cuban passport taking?

Maria Cabrera | Aug 27, 2022
Jose Luis Cruz Dominguez | Sep 3, 2022

The time ranges approximately 3 months

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because they didn't send me the information through my email, the lady who called me yesterday at 1:14, mts told me I'll send you everything and nothing, 0, nothing that happens to these people they want to eat shit with the clients or they just don't lik

Lucia Suarez Roche | Aug 20, 2022
rosa lopez | Sep 3, 2022

Very good . Quality service and good customer orientation. I am grateful.

Please someone who has traveled to Cuba after the new measures with the MLC When you are at the Jose Martí airport and you must pay the pounds in what currency they have done it.

Zoe Hernandez | Dec 14, 2021
Sergio Vale | Dec 14, 2021

Well, be very careful because they are going to sausage you

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I NEED TWO TICKETS APPROXIMATELY FOR JANUARY 13, 2022 AND THE RENT OF A BIG CAR BECAUSE MY WIFE IS INVALID AS EVERYTHING IS GOING OUT

Juana Abreu | Nov 14, 2021
maria duran | Nov 14, 2021

Very good and responsible with what you want to be

It's an agency trash

Yany Frometa | Sep 10, 2021
Olinda Rosa del Rio | Sep 10, 2021

For you, not for other people

They are already in such demand that the customer who is holding it does not care. I am totally disappointed. And definitely change agency. Although a single swallow does not make up summer. If a negative opinion is worth 10 positive

graciela garcia | Sep 10, 2021
jimmy Jimenez | Sep 10, 2021

That other person is not the same, it is a shame I sent a package since June and it is December 29 and it has not arrived and all they tell you is that it is in Cuba

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Why don't they answer?

aurora prieto | Sep 10, 2021
RACIEL MOLINA | Sep 10, 2021

Bnos days, if it takes a little while for me, the same thing happened at the end they answered and I resolved

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I would like to know if from Cuba to the United States here can my mother send me some documents to get me here to Miami

Orlando Hernandez | Sep 10, 2020
Mirna Sanz | Sep 10, 2020

Call the agency they can guide you

I do not recommend sending money in Havana, they deliver when they feel like it.

Pedro Quintana | Sep 10, 2020
Carmen Hernandez | Sep 10, 2020

From time to time I send money out there, I live in the Mayabeque municipality that belongs to Havana and I have not had complaints until now, I don't know if that will happen in the next few days.

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Hi there! How long does the passport renewal process take with you? Thank you!!

Beatriz Fernández Ortega | Sep 10, 2020
Beatriz Fernández Ortega | Sep 10, 2020

Thank you very much! I will get in touch! I hope it does not take more than 3 months. Thank you!

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Is there an office in Little Havana or near

Juan Valdes | Sep 10, 2020
Maria Isabel Valdes Suarez | Sep 10, 2020

Equally

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My email in Gmail apparently has an invalid format according to cubamax so I cannot chat, please, could someone tell me how much it costs to send a 45-pound package, by plane, to Santiago de Cuba.

Alexander Ruiz Brown | Sep 11, 2019
Alexander Ruiz Brown | Sep 11, 2019

It is a welding machine with its accessories, a mask, consumables for the plasma of the same machine and other small things, it is truly exasperating, it is as if it lived in another galaxy, where logic does not work.

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What speciales have

Carmen Oramas | Sep 11, 2018
Tony Delgado | Sep 11, 2018

It is useful has passport and ticket sales procedures.

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Good afternoon, I need to know if you have the holiday day

Adita Zamora | Sep 11, 2017
ana yanes | Sep 11, 2017

No as we 9 a 6pm

How long does it take for a package to arrive in Cuba?

Jesus gamboa ortiz Gamboa ortiz | May 13, 2022
Maria Morales | May 13, 2022

They say in 15 days, we have to see if it's true.

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I live in Laredo Texa and I want to send the passport to make a prologue how much it costs

natividad acon | Dec 14, 2021
Hildeliza Saavedra | Dec 14, 2021

It depends, it can cost you 210-220 I always do it in Mar Azul When it comes to migration things I do everything in Mar Azul because its very old agency in this country It has been in this country for more than 50 years and it is also a very serious agency it cost me 220 But if I repeat, what is a very very serious agency, then send it by mail that they sent it to you by mail when it is there they called you by phone to tell you why it is an agency that works very very well with immigration matters

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Someone who has sent packages arrive well, how long does it take ???

Norma Prieto | Sep 10, 2021
leonardo G.g.m | Sep 10, 2021

It lasts many months to a year and difficult to remove are being lost, and they are charging very dearly and they deceive you to be very careful

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How is the sending of remittances with the new currency exchange in euros, that is, how much would the shipment cost?

Jacinto alvarez | Sep 10, 2021
Gerardo Perez | Sep 10, 2021

Not I send remittances to a niece by loading her magnetic card in MLC so that she can buy in the capital of Cuba ... Havana

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How to know if my package is already in process Pork they told me it took a month

Gleidys Ramirez | Sep 10, 2021
GaMeR CrAZzY | Sep 10, 2021

On the cubamax website you are given the option to track the shipment, you must have a tracking number that is given to you when you place the order, by putting that number, you have to give information about your package.

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I HAVE NOT RECEIVED MY PACKAGE, IT TAKES MORE THAN 2 MONTHS THANKS

Ivan Piedad Alvares | Sep 10, 2021
Clairet Perez | Sep 10, 2021

It took me 9 months but everything came well

You can send money to Cuba by cubamax from El Salvador

Diana Martinez Blanco | Sep 10, 2021
maykel alvarez | Sep 10, 2021

I'm not sure what works, since in Cuba today it is a very complicated problem.

Hello good afternoon .. How can I track a shipment?

Apartamento de Renta | Sep 10, 2021
Mirtza Ocana | Sep 10, 2021

You go to your cubamax account or you make an account, you go where it says track my package, put your tracking number, your name and that's it.

Hello, good afternoon, can someone tell me if this agency has mail or wapsap or something where I can communicate that it is by phone I am from Cuba and I can not call please, someone help me thanksssss

leodan alegre | Sep 10, 2021
Jorge luis Cruz | Sep 10, 2021

IT IS SO BARBARA DO NOT PICK UP THE PHONE I WAS IN PERSON AT THE AGENCY AND DID NOT TAKE THE PHONE I LEFT AND I NEVER PICK IT ASK AND AS ALWAYS THE SAME ANSWER THE PHONE IF IT WORKS

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I would like to know if any branch in Cape Coral

Irialys Hernandez | Sep 10, 2021
Ismael Rodriguez | Sep 10, 2021

That I know not, for the moment

More than 25 minutes of waiting on the phone, .. then good attention .. They must improve on that

Rey Alf | Sep 10, 2021
Miguel Li Hernandez | Sep 10, 2021

If that should improve the attention on the phone

For when the flights to Cuba reopen, please

Roberto Sanchez | Sep 10, 2020
Carlos Conde | Sep 10, 2020

That is not known yet

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You can send perfume

maria del carmen rodriguez | Sep 10, 2020
Roberto Fernandez | Sep 10, 2020

As long as the 100 ml does not pass. And through the belly of the plane more

Hi, do you ship miscellaneous?

Yailin Hernández Martínez | Sep 10, 2020
Roberto Fernandez | Sep 10, 2020

What does miscelania mean?

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How is the pound for Camaguey?

Belkis Belkis | Sep 10, 2020
Ray G. | Sep 10, 2020

$ 8.99 but they say $ 6.99 in their ad outside.

You can send a TV of 39 per plane load how much it would cost me

Daniel Diaz | Sep 10, 2020
Mari Mar | Sep 10, 2020

Contact your xke pajin according to the inches it is loke it costs if you can send

Hi there are 24 or 26 electric bicycles in stock

Grettel Solis | Sep 10, 2020
lazaro castillo | Sep 10, 2020

And

How do I know the date I should receive a package that was sent to me from the United States.

Mayda GL | Sep 10, 2020
Tayri Marrero | Sep 10, 2020

You can call them.

How much does the pound cost and how long does it take to send the package to Camaguey?

Rosy Pardo | Sep 10, 2020
Mayi Rodriguez | Sep 10, 2020

Hello, the libs vary in price, it will be like 8, so it cost me, and they say it takes about 10 to 15 days

Good morning I wanted to know if you had a battery for a single 72 volt Eagle motorcycle.

juan miguel Ricardo | Sep 10, 2020
Melquiades Freire | Sep 10, 2020

No, but in wallma it can be good.

Hi, I need to send a power plant to Cuba, how much does it cost and take?

Laritza Incuanzo | Sep 10, 2020
Dairon Gonzalez Lima | Sep 10, 2020

Now I think they have many offers regarding the shipment now as it is a power plant delay of 6 to 8 months the problem is that Cuba has a single Warehouse that is the one that receives all shipments and is 1 only in Havana Cuba for all the world and the delay is why not Cubamax anyway give you a tracking number to follow it online.

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In which time things arrive and how the pound has it and take them directly to the house

Geny Rodriges | Sep 11, 2019
Marta Donate | Sep 11, 2019

The packages take 10 to 15 business days and I think if it's 10 pounds or more they charge 8. They take it to the address and check one by one the articles sent with the person who receives

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Where is my shipment

Wilson Robau | Sep 11, 2019
Jose Rodriguez | Sep 11, 2019

You do not know of your shipment until they do not give the # of the container the port, after it is completed and sent. And it takes more than 3 months.

Please no one answers the phone

Maria Rodil | Sep 11, 2019
Jorge Luis Matos Blanco | Sep 11, 2019

The customer service is good, they attend quickly.

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I'm going to Cuba I have two 32-inch TVs and two rubber tires for motorcycle how many pounds I have left of miselania took 4 hours to get results

Maria Rodil | Sep 11, 2019
margarita Quintana | Sep 10, 2020

I do not recommend them are a liar they tell you that sea shipping is 4 to 6 months and it is a lie is 8 to 10 months almost a year for a team to arrive in Cuba but I never send anything with them

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I ask why they say it's open on Sundays if it's not like that?

YARIEN PEREZ | Sep 11, 2019
vicente Machado | Sep 11, 2019

For idiots that are on Sunday it is an important day that 50% do not work

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When the package arrives in Cuba, there is very bad information, they do not answer the phone, there is no information on the procedure or if the shipment is in Cuba.

Tania OReilly | Sep 11, 2019
Arelys Reyes | Sep 11, 2019

When they warn you have to go fixed that will be there

Good afternoon .. If a person comes from Cuba for 15 days, they can get a joint here in Miami for 3 months. If they can do it, how much does each joint come out

Maria Cristina | Sep 11, 2018
Osvaldo Barrios | Sep 11, 2018

The extensions I imagine those of homeland of the US that is, cubamax immigration does not give extensions, you only have to process them if you do.

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I want to order an electric bicycle for Havana Cuba, the credit card I have is from Spain, so when I go to pay I have to enter the card details, it will not let me enter the country (Spain) or the city (Ibiza). What can I do?

Fantasy Brothers | Sep 11, 2018
Osvaldo Barrios | Sep 11, 2018

Apparently friend that credit card is not recognized in the United States ... in that case you will not be able to use it here ... you must look for another variant

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I would like to take an electric skateboard, it could be taken by plane and Cuba lets it pass

Felix Rivero | Sep 11, 2018
Lazaro Rodriguez | Sep 11, 2018

I do not think so

Hello, can he send it to Cuba from any country?

Gretel | Sep 11, 2018
#handmadebybelkys “Jabones 100% caseros” #Jabonesdebelkys | Sep 11, 2018

You have to look for shipping agencies or packages. In which country are you?

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Call to ask a question and tremendous bad form, but I never fly with it

Jailier Sablon | Sep 11, 2018
Elena Arias | Sep 11, 2018

Which agency did you go to? Well, the one in Hialeah serves very well, I have not had that situation and years ago I went to that

The worst experience of my life I took a ticket on a charter flight 9 hours late with a 1 year old, horrible !!! I do not recommend it at all !!!

Jessica Perez | Sep 11, 2018
Migdalia Cedeno | Sep 11, 2018

All my life I have done all the procedures for cubamax and I have gone to Cuba there and it is the best, the agency has nothing to do with flights ok, long live cubamax is the best

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How much does it cost me to send a cell phone

Leonel Rodriguez | Sep 11, 2018
Osvaldo Barrios | Sep 11, 2018

The last time I sent a mid-range one it cost me $ 35

Good night, I'm super upset because I took a ticket with you for Wednesday, May 23 and supposedly I had to pre-check at 4 because my flight was 8.15, thank goodness I always arrive early because my flight was for 6.15 ??????

Martha Lidia Nunez | Sep 11, 2018
Osvaldo Barrios | Sep 11, 2018

That happens sometimes is the inevitable human error while we are in the middle of any transaction but I think it is not common although I always advise to be cautious like you.

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I made a reservation on Monday May 14th for June 13th. Can't I get my deposit back?

Sara Suarez | Sep 11, 2018
Noemi Estrada | Sep 11, 2018

If they return it to you but they give you a discount

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How much does the pound of clothes cost for Pinar del río Río in the city

Amada Cabrera | Sep 11, 2018
Yasiel Ruano | Sep 11, 2018

Communicate with an excitement of passages

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How is the pound for Havana

Felix Avalos | Sep 11, 2018
Golden Crown Deb | Sep 11, 2018

That I can't tell you, what I looked for were the tickets.

What is needed to obtain a Cuban passport for the first time?

Tania Cernadas | Sep 11, 2018
Milagros Hernandez | Sep 11, 2018

birth registration and what they ask of this country

When it costs to send a TV with you 32 inches

Leonardo Garcia | Sep 11, 2018
Osvaldo Barrios | Sep 11, 2018

Apart from what they charge for pounds at the airport in Cuba, they charge 250 cuc up to 32 inches in total, it should be something like 350 dollars to 400 dollars ... nothing cheap right.

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I want to know if they have microwaves and how much it costs to carry one if it is possible to take it

Berta Suarez | Sep 11, 2018
Osvaldo Barrios | Sep 11, 2018

By ship, I think they can only send the goods, but I'm not sure if all the money is in the pocket. Customs taxes are very high there.

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How long it takes to do the prologue of the Cuban passport

Claudia Ramirez | Sep 11, 2018
Milagros Hernandez | Sep 11, 2018

15 days

do i still need a visa to go to cuba ?

Leo Nocedo | Sep 11, 2018
J Rod | Sep 11, 2018

Yes and a Passport. The Visa is purchased at Cubamax.

Cuban passport price

Yaquelin Diaz | Sep 11, 2018
Osvaldo Barrios | Sep 11, 2018

You must specify if it is the famous renewal every 2 years or if it is expired and you have to make a new one.

For expired passports, which takes time to make them new

jorge Cueto | Sep 11, 2018
Yuelsis Espinosa | Sep 11, 2018

About two months sometimes 1 and a half.

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Hello, if I want to get a new passport, what time would it take to get a shortage of personnel at the Cuban embassy in Washington? Thank you

Izbeth Dorta | Sep 11, 2018
josue gp | Sep 11, 2018

It took me 10 months and my sister 8. It will happen before. They say that time varies a lot.

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Can you carry coffee packages in your carry-on luggage?

Maria Alvarez | Sep 11, 2018
adonis ramirez real | Sep 11, 2018

If you can, I've done it

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Are you going to answer the phone ????

yasiel leyva | Sep 11, 2018
Idalmis Sánchez | Sep 11, 2018

Son pesimos

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