Dade County Federal Credit Union

Level Done

Just skip Dade County Federal credit Union as a whole. As a customer for 5 years, I can honestly say my entire experience with this branch was straight garbage. It took today for me to be on hold for 45 minutes, just to have a representative not help me with my problem to come to the final conclusion that I no longer want their services or affiliation. The customer service is nonexistent. The effort is F grade quality. Just get a cash app and look a different direction. You don't want to feel like a neglected child with no support or care towards your banking needs. Fees or not. All branches included. Edit: I feel like the representatives I had the unlucky pleasure speaking with did the below minimum when it came to my issues. If I have to call multiple times and be on hold 20+ minutes each time just to be swayed in one direction that does not resolve my issues is problematic. The fact that I can get simple tasks done by other banks without issues in comparison shows that services provided by Dade are near nonexistent. I can no longer upload checks due to a circumstance that I wasn't in the wrong. I can't get proper access to my bank statements, and asking a rep to do something simple only to be told "you can do it yourself", now that's disgusting services. I didn't stay on the line listening to your consistent spam to be told by Karen(one of the reps name) the million things she could not do for me in my time of need. The fact that I have to waste my gas and time to drive to a branch to receive services is mind boggling. The fact that I can give my personal information to a representative and still be treated like a stranger to my personal information is a sorry excuse to be considered security. This address needs to be updated. The branch no longer is at the address provided. Also, your application and website has too many issues.👇🏾

Yohon Dadon

I apply for a loan two weeks ago and I haven't got a return phone call after I made contact with the bank 4 times over 7 days and also did a walk in, each time they said, we going to call me back. I never got a call back even though I was approved for the loan! I hate this Bank truly hate this Bank close my account soon.

John doe

Terrible service.. Apply for a loan got Approve the same day But did not receive the loan or return phone call yet it's been 12days!

Dante Hills

I opened up a bank account online here and went into this branch to finish everything up and receive my debit card. The wait time was longer then expected and the one rep guy for some reason kept skipping over my name. Everyone that came in after me went before me no matter wether they were there for a loan or a new card. They still were out in front of me with no explanation. it put a bad taste in my mouth for my first experience. I don't know if he didn't want me in his office or what.