Address: 180 Main St, Saugus, MA 01906, USA
Phone: +17819412999
Sunday: 3–11PM
Monday: 3–11PM
Tuesday: 3–11PM
Wednesday: 3–11PM
Thursday: 3–11PM
Friday: 3–11PM
Saturday: 3–11PM
Lynn Shea
It's just not good anymore! I used to enjoy it here, but it's just not enjoyable anymore. It doesn't open till 3:00 p.m. the food isn't as good & the service is horrible (except I love the bartender Jen) the bathrooms are gross & never have to. I miss coming in to a fun place ..eating wings,drinking beer & watching sports!
Linh
This BWW is the most inconsistent place I have ever been. Some days it's decent and then other days, it's just outright the worst service I could ever imagine. Last time I went, I placed an order online 40 minutes ahead of pick up. I show up to pick up my food and there's a huge line with absolutely no staff at the front. When staff finally did show up, it was some manager just screaming to herself and her wait staff about how they're not taking any more walk-ins, take-outs, or online orders. The restaurant is empty keep in mind. The staff proceeds to ignore everyone in line for about 10 minutes. No acknowledgement, no "just a moment please." Literally nothing. When the waitstaff does start helping people, he told the guy in front of me that his online order was not fulfilled and won't be because they ran out of take-out boxes and that they'd give people refunds. Found it the same thing happened to my order from 40 MINUTES AGO. I even called right after I placed the order to adjust something and the man who answered the phone did not mention ANYTHING about take-out orders not being able to be done. How does it take longer than 40 minutes to figure out you don't have any more take out boxes? The management here is literally so awful, you'd think it was run by monkeys. The very least they could've done was call the customers who placed orders and tell them they couldn't do their orders but no. They waited for everyone to show up and offer a refund. Just to kick off how horrible this place is, on one of their bad days, I ordered just 10 wings to go and came home and there was one single wing in the box. What a joke. If you want good wings and drinks, go to Hooters, it's literally one exit before BWW.
Kyle James
Really waited 20 minutes in an empty buffalo wild wings before finally deciding to call the waitress who walked past us 100 times without even acknowledging us at the table. Then when we get the food, the boneless chicken wing was smaller than the size of my thumb and still counted as one of my wings. When I asked the waitress about it, she tells me, "oh they are looking kind of small today... is there anything I can do for you?" Like get me another nugget that was sized properly? Who even green lit this plate going out?
Paul Burgwardt
I normally love Buffalo Wild Wings, but I’ve consistently had issues with this location around takeout. The time you select during checkout is not honored, so your food just sits. As an example, I ordered for pickup at 8, and based off the receipt (and obviously by tasting) it was sitting for 20 mins.
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