Address: 1204 Broadway, Saugus, MA 01906, USA
Phone: +17812336398
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Jason Hensley
Was in line at the drive-thru for 20 mins. It is setup where two lanes funnel into one. The lane I was in would say, “hello welcome Dunkin’…” then switch to the other lanes speaker. It malfunctioned twice in a row. I figured I would order at the window instead of being skipped, as most restaurants have you order there when the speaker isn’t working. When I get up there, I’m told I can’t order at the window and have to wait in line again by a worker and manager. The manager said “corporates here, I can’t do anything for you”. There was no sign at the speaker. I’ve been coming here for 14+ years. Horrible customer service and either malfunctioning equipment or workers that don’t know how to use the headphones properly.
Crystal Hazelton
I ordered a small hot regular coffee. Not to difficult right?? I got a medium black..
Britany Famolare
I get my coffee here once sometimes twice a day, and get the kiddos some donuts! Although the drive thru sometimes takes a bit longer than I’d hope, we have always had such great service. Lee is always so friendly at the window to myself and my children and it makes their day! My macchiato usually is perfect if i order on the go too. Thank you guys for all your hard work!
Suzanne C
Wednesday November 3, 2021 1:50pm I used to love this location but now it's a hit or miss...sometimes I get a great coffee and sometimes I don't...lately I don't. I get an iced cappuccino...its …
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