The Sweet Art of Cake

Gisel A

They did such a great job on my sisters cake. They followed the invoice so precisely. Not to mention the taste of the vegan cake was amazing! We ordered white cake with fresh fruit filling. Best vegan cake we’ve ordered, and we’ve had a few! We’ll be back to order another vegan cake just for funsies. Thanks Sweet Art of Cake💕

Anne Martinez

TERRIBLE CUSTOMER SERVICE I ordered Cake and cupcakes for my parents’ Golden wedding anniversary. I placed the order on April 24 and had to pay a rush order fee because the event is scheduled at April 30. On the day of pick up, I called the bakery twice around 12:52pm to give them a heads up that I’m on my way to pick up my order. Bakery schedule online showed they are open until 4pm on Saturdays. As soon as I arrived, I noticed the store is closed. By the door, there is a regular store hours posted and apparently they’re supposed to be open 11-4pm on Saturdays. Right next to it is a hand written note says It’s “Closed at 1:30pm” Few customers also came by and we’re also surprised that the store is closed. I waited for 15mins calling the 3 store numbers posted hoping that call might be diverted to the owner or who ever is in charge on that day, but nobody answered. It’s Very Frustrating, the cake is not just for a simple event but for a special one. I asked my niece to rush to Whole Foods and get a cake and other desserts cause I’m running late preparing for the event. I emailed the Sweet Art of Cake to let them know what happened before I left the store. On May 2nd, Sweet Art of Cake replied with unknown name. When I asked the name of the person that I’m speaking to, they refused to provide their name. I assumed it was the owner, then I asked for a refund for my purchase. The reply was “I can refund it right now but wanted to offer you something in addition. If you would rather not speak to anyone, just tell me the last 4 digits of the card you used to pay and I will refund it for you.” I replied with the last 4 digits of the card. Then they responded “The refund has been issued for your 2 dozen cupcakes. I'm sorry that you chose not to avail of anything else we could have offered you.” CLEARLY, after giving the card number she didn’t follow up with the said offer. It’s very upsetting to see the response, very rude, lack of customer service. And then they sent another alibi “Your cake is not at the store. Only your cupcakes are there. The cake was already picked up.” Obviously, their story is getting crazy trying to reason out what happen. Up to the last message they didn’t disclose the name of the person I’m communicating with. (I still have the thread of messages) I received the Refund after a few days I was about to let it go. But I realized, people needs to know what kind of BAD CUSTOMER SERVICE they have and a lesson to learn for future customers.

Brian Marcotte

I started well before my event and talked to the front office several times on a custom cake they reassured me that they had space available and then to follow the process through their website to get the cake ordered they prolong and delayed long enough that now with my event one week away they say they can’t make a cake for me they ruined my event and what I’ve seen over the few years that I’ve worked with this company is a slow degrade of customer service and quality of cakes . Regardless of the quality if they cannot deliver their service and ruin events for their customers should not be acceptable don’t risk your event on a company that doesn’t care about customer service. I will never use this company again you cannot trust them at their word then you put your events at risk. The owner obviously doesn’t care.

Halal Digest

Our sweet tooth fix was fulfilled by this HFSAA certified dessert shop. Check out our youtube channel(Halal Digest) for review of a few of their super tasty cupcakes! Looking forward to trying some of their other desserts when we visit again inshallah!