The Park Lane

Wendy Crockett

The Park Lane was perfect for my mom. She loved the food and made good friends that she sat with at dinner. It was easy for her to get around. She enjoyed the outings. And loved the walk around the 7th floor. I’m grateful she was able to stay there for her final years.

KKD City

NOTE: Just read a number of Reviews - from Employees. This gives great pause. Seniors and families are not interested in paid employee reviews. Yes, the Park Lane looks good...Do speak to the residents about Memory Care and Assisted Living patient care. There are many sobering stories. Yes, the Park Lane is very expensive and families expect thier loved ones to be cared for 24/7. There are too many stories about guests being ignored. Fact: With Covid - heightened attention to the needs of the elderly residents is a must. There are just Too many stories about residents being ignored.

Eddie N

My recent tour at Park Lane went well. I’ve toured many senior living facilities trying to find the right fit but this one stood out. Lori took the time to listen to my needs and provided great customer service. The facility had nice amenities and the view of the peninsula was amazing. Park Lane is definitely top on my list. Thanks for taking the time to meet with me!

Connie Summers

I found it interesting to note that most of the positive reviews are from employees but those from visitors were quite negative. Let me start with the positive –food and the wait staff are outstanding. Every meal I have eaten was excellent. However, I have some specific complaints about the housekeeping that I think need to be addressed: 1) The carpet in my father’s apartment was filthy for months and the blinds have been falling apart since he moved in several years ago. After seeing this continue for months, I asked the front desk to have these things rectified. Once I requested this, it was taken care of the next day BUT it shouldn’t require a request. 2)Every time we visit, there is dust on all the surfaces and once, the flowers that I bought several weeks before were dead in a vase and they had dropped petals everywhere. The bathroom is often dirty. I just don't think that the housekeeping is adequate and considering how much is charged to live there, it should be outstanding. 3) On Thanksgiving, when I arrived, I went to the ladies room on the first floor, the garbage can was overflowing, there was no toilet paper, and there was debris all over the floor. I spoke to the person at the front desk and she said she’d take care of it. Several hours later when I left, I went into the same restroom and it was still not taken care of. Other problems we have encountered: Lack of parking/planning – Prior to Thanksgiving, I called to make sure they had adequate parking because I am disabled. I was told that they were working on it. When we arrived, the clerk at the desk knew nothing about the parking – she called someone and said they were working on it. I was curious why the handicapped parking in the lot was inaccessible – they were not torn up at all. Supplies disappearing – items we’ve purchased (laundry detergent, compression socks, bathroom supplies) have been used so quickly that we are purchasing items constantly. Additionally, parking on Thanksgiving was totally inadequate. When I called prior to my visit, I was told they were working on it. When I arrived, the clerk at the desk also told me they were working on it. I understand that construction is going on but they need to at least provide parking for the disabled (like me). It seems that things have gotten worse over time. I believe for the amount that the residents pay, the services need to be first class.