Massage Envy

Category: Massage spa

Address: 4335 El Camino Real, Palo Alto, CA 94306, USA

Phone: +16503053464

Opening hours

Sunday: 10AM–8PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Rodney Scaife

Sep 8, 2022

I had a wonderful experience with Mary. She had great recommendations as to why I needed for my next visit.

Mercedez Perucho

Sep 6, 2022

Was not very pleased with my experience. The woman at the front desk was very kind and welcoming but my actual service left a lot to be desired. In the online form I had requested for my massage therapist to pay special attention to two specific areas and that did not happen. I know this was not the front desk person's fault as she confirmed this request with me when I arrived. Also, the first part of the massage was done through the blanket which was super uncomfortable. To top it all off, I had booked a 60 minute massage on the online portal, but my massage was only about 53 minutes long. When I brought this up to the front desk person, she said messages technically are only 50 mins long. While I don't doubt this, it wasn't posted anywhere on the website which I found strange. Overall, I highly suggest going to a different place if you are looking for a relaxing massage.

Cindy Chiang

Aug 22, 2022

I got a facial from Sona, she was great!

Kevin Beagle

Aug 17, 2022

Ridiculous and baffling policies.

Thanks! Your review is awaiting moderation.

Questions & Answers

Is this location still open? They didn't charge for my membership this month, and the phone goes straight to a message about them not having voicemail, even during business hours.

Anne Sutkoff | Jun 11, 2022
Risa Sunshine | Jun 11, 2022

Yes they are open. It was the worst massage I have ever gotten.

Read More

How long is a facial?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Sep 9, 2021
Massage Envy | Aug 10, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Sep 9, 2021
Massage Envy | Aug 10, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Sep 9, 2021
Massage Envy | Aug 10, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Sep 9, 2021
Massage Envy | Sep 9, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

How much is the cost for one hour

Felix Bolanos | Sep 10, 2018
Shouvik Mondle | Sep 10, 2018

65 for the hour. You can try out the first hour for free. There is a monthly membership that you can then undertake with one paid massage per month

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places