Fallou African Hair Braiding

hannah lukens

Expisive? But good

Geneva McLemore

I made a appointment at 9 am when I got to the shop no one was there called the number was told by the mother (owner) her daughter was getting her clothes ready...then the daughter didn't call me until 10:30 and said it was not her fault. I am from New York and this place has HORRIBLE business practices...

Julio Zepeda

Worst place ever. Made an appointment for 1030 am and had me waiting well over 45 minutes just to give me attitude about my hair and an unfair price. Could of told me she was going to be running late the day before but had me waiting.Tried to over price my hair, telling me it had to be blow dried, which I already knew it needed to be blow dried. Such horrible business.

Adjanie Leon

As far as quality braids, I would definitely give it a 4.0- 4.5. As far professionalism, communication, creating the customer experience, they get a -10. Booked an appointment a month in advance. The day of, got pushed back for an hour. An hour later, I needed to get in touch with the daughter to figure out how long is the hour wait. No time given. an hour and a half later, I reach back out again and no ETA given except that they live 10 mins away from the store. 2 hours later, owner shows up and tries to explain how their poor scheduling resulting in them being at the shop until 2 AM. But still no signs of her daughter. Mother AKA owner tries to convince me that she can get my hair and my daughter's done herself because she has one help (totalling 2 people in the shop.). But mind you, there were 5 other clients waiting so my daughter and I made it 7. 7 clients, all getting their hair done by 2 people. Long story short, I receive a text from the daughter some two hour+++ later that says: "Something came up, i'm cancelling." I Thank God for their neighbors because they referred me to the most awesome hairdresser who was able to accommodate myself and my daughter last minute. If you run into their last minute cancellation, overscheduling, long wait times, and whatever else they seem to prioritize over you, your time and the money that you pour into their business, just go next door and they will refer you to this amazing woman whom i have shared with all my friends and family that used to go to Fallou. Maybe customers are not their priority at all. Or maybe it's just certain customers. I know they have lost not just my business, but my friends, family members and my referral as well. Google calendar is an excellent resource BTW to help you book your clients reservations. I really do not think it's that hard to communicate.