HARP Home Services - Air Conditioning, Plumbing & Heating

Logicvs. Everything

This company came out to meet with my fiance for a free estimate after a leak. 550 dollars later they fixed nothing, lied on the invoice after cutting the ceiling without permission first, and checked the likely culprits after. They told me to get a new washing machine. They didn't need to cut my ceiling open which I still need to fix after this. This would be insurance fraud should I have filed the claim yet. Damaging my ceiling is not a listed service, they did not render me services offered. They billed for cutting in a hard access area they stated as a completely different floor than the middle of the ceiling which they cut, which would be insurance fraud when they inspected to cover the repair this company told my fiance to file for... For the hole they cut before they looked at the washer where the leak visibly started. No one would agree to pay 500 for nothing, let alone 550 for damaging my home, while I still have to pay to fix the damage? They owe me my ceiling repaired! They did not need a 1' x 2' hole to check a pipe that was fine when I have a repair man for any other damage and needed a plumber. I could have tried the water again and said it was the washer, and I would have happily paid for their time if they rendered any repair or service, or any relevant expertise as I know this industry and value their help, which is why I hired someone. Charging 550 would make sense maybe for full repair of the cutting in the popcorn ceiling and replacing a hose or anything else, but they told my fiance all of our appliances are old, I cut open your ceiling, here's a bill you have to pay now before we 2 larger men leave your home. The leak came from the back hookups to the washing machine turns out, and they said to get a whole new appliance and new dryer while we are at it... Why? Let me know where anyone feels that makes sense, because all of the 'reasons' they gave my fiance fell flat upon telling me how it went, but they had already left and now we are having to wait as we travel up the corporate ladder losing even more time and energy on each phone call as we try to fix this billing error. Update: the hole doesn't even access the pipe, they were just able to see it. Would anyone call this professional? I'm in no better position than before they came, in fact, it's worse than I thought.

Michael Buonincontra

I had my AC stop working and set up an appointment with HARP the following day. Zach was the technician sent out to look at my system. He arrived promptly at the start of the set window. He quickly diagnosed the issue, explained what he was going to do to fix it, and was upfront with what my cost was going to be. He was extremely professional and personable. I was very impressed by Zach and highly recommend he and HARP to anyone needing timely HVAC repairs.

Ken Loescher

Have been a long time customer for heating, AC and water heater maintenance as well as purchasing and installing new units for all three. HARP has been responsive, professional and fair for many years. Recently had routine AC maintenance done with Matt with no issues and timely completion of work. Thanks to HARP and their staff for being a reliable service source.

keith graves

The service was absolutely amazing. Mark came to fix a valve on my toilet and he was done in 20 minutes or less. I then noticed there was still a small leak in the basement as he was leaving and I ran out to get him to come back and he did with no hesitation. Come to find out this leak was not associated with what he just fixed it was a separate issue. He gave me a quote and even though we won’t do that service right this minute. We will in the near future and it will definitely be with this company. Great service. I highly recommend them