Brigham and Women's Hospital Emergency Room

Dana M

I was in pain and I got help at Brigham. Behind the scenes, I think they are maxed out and working with limited staff. That is the story at nearly every big-city hospital. Still, your best possible outcome is at Brigham or else go take your one-star reviews and die out on the sidewalk. It took a bit of time to get seen. You got to be patient these days. But I still think they are miracle workers that go mostly underappreciated. I was suffering from intense pain, and they knew exactly what to do. Well done Brigham. I love the place! I just thank the Lord that they are there. Amen.

Julia Anderson

Unknowledgeable staff with no idea how to properly assess a patient. I went here due to an open cut, and a referral from urgent care to rule out any flexor tendon damage. The PA Kelly sent me home after giving me one stitch on the skin level, she told me that I could return to work immediately and saying the cut wasn’t deep or bad at all. Turns out I had two flexor tendons cut. And needed surgery to fix them. Go to Tufts instead, the staff there is far more competent.

Shankar Hegde

During June 2021, my wife was admitted to the emergency room at 6 am with severe pounding chest pain. Diagnosis (pericarditis) was quick and the treatment was effective. We were gloating to our friends how great the B&W emergency department was. She was admitted again last Monday (May 2, 2022) at 10 am with severe pain around left side of the chest area. We had to wait for two hours until she was seen by a nurse and then a PA. Diagnosis and treatment was very slow; we had to wait for 8 hours to know there is nothing wrong and that she should take Motrin. We were very disappointed with the experience. Why is our experience the second time is so different from the first time? We want someone responsible for the operation to consider our feedback to improve patient experience; a reply would be great as well.

Madison Alden

Extremely unprofessional. Went into the emergency room for my partner and the whole process took almost 8 hours with only a couple tests and no clear answers. I understand places are understaffed and with covid things are a lot more complicated but that wasn’t my main issue. The staff joked about a patients name to the point that I now know the name of a third party patient that goes there which has got to be some type of HIPPA violation. A neighboring patient was getting out of bed and was upset and each time they escalated the situation with immediate aggressive behavior and ridicule. Even laughed about wanting the patient to throw the first swing so they could hit them and made multiple comments about hoping they could’ve gotten the chance.