Morris Home Furniture and Mattress

Category: Furniture store in Centerville, Ohio

Address: 5695 Wilmington Pike, Centerville, OH 45459, USA

Phone: +19374330500

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Christopher Ford

Aug 15, 2022

I ordered a table and a side board which came to over 5k. They delivered the table first which had scratches on it, called immediately they said we will bring another one out waited a month. Then the brought a new table and side board but did not want to set it up even though I paid for it but the the delivery guy didn’t speak English. New table but stained this time. WTH? I paid for a new table not a return. Worst customer service I ever ever dealt with! I wouldn’t give them another penny! Worst furniture store in all of Dayton! Can’t never get ahold of any one. Of course my sales guy Tom said he apologizes but come on guys I have taken 3 days off work and still haven’t gotten it right!

Robert Kirchner

May 11, 2022

Outstanding Customer Service. High quality furniture. The Store is well managed. Great experience shopping there, from sales help through delivery.

Gary Ziegler

Mar 31, 2022

No communication. I bought furniture 5 weeks ago and was told it would be delivered end of March 2022. After calling for four days and not getting any call back or answer…we have been informed that it is a corporate decision to delay our delivery. Delivery has been changed from March 2022 to April 2023. 13 months. Delayed 13 months…and told it was a corporate decision.

Tim Hall

Mar 23, 2022

We worked with Lori Huggins and had a very positive sales experience. This was the 2nd time we're worked with her, and find her to be very customer friendly, knowledgeable of her products, and professional. We purchased a King bed set this time.

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Questions & Answers

Can you tell me why Morris customer service will not answer my emails about a recent purchase we made there? We called and left a message for customer service because they were too busy to answer the phone. They have not responded at all

Marcia Harning | Sep 8, 2020
Melanie Dee | Sep 8, 2021

I am having the same problem! I have been on holdfor over 2 hours three different times. Service tech said the store manager would call me about my couch; that was three weeks ago. still no phone call. If you call the store it rolls over to a answering machine. The customer service department is horrible. I've been dealing with the same issue for a year now! My problem still has not been resloved.

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Does this store sell children’s furniture?

Chrystal Roach | Sep 9, 2019
Brian Harriman | Sep 9, 2019

They do have some. We've had only good expwriences with Morris.

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Is Instock furniture available immediately? Meaning once you pay you can pick up?

april jackson | Sep 8, 2021
Doug Burch | Sep 8, 2021

No

What are the Covid safety practices like here?

Anonymous | Sep 8, 2022
Wes Coffman | Sep 8, 2021

All recommended safety precautions were taken I was there. Everyone had masks on, were distanced properly and they had plenty of hand santatizer available.

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Will my bed be delivered tomorrow? I just found a voicemail that had no ID on it and it was from Monday saying I would have to reschedule if I didn't answer...I didn't open it because it was not a number or name I knew...what a strange system!

Janet Lasley | Sep 9, 2019
Larry Martin | Sep 9, 2019

Call them...then hope for the best.

What are their hours?

Leah M. | Sep 9, 2018
joye carey | Sep 9, 2018

10 to 9 m-s 12-6pm sun

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