911 Restoration of Providence

Josie B

We needed a kitchen remodeled after a pipe bursted in our basement. They will design it how ever they want and say that what you picked was out of stock. Their work is not guaranteed because we have mold that grew on the cardboard ceiling they installed in my basement. They also said they would not come back and replace it until we started paying on the deductible. I did so and they still have yet to come back. They stopped returning emails and phone calls. They use threats to get money owed. They also wait until the last minute to even start the job. They also Got my house confused for another house in a different city. WILL NOT BE USING AGAIN. Avoid the scam, stress, and drama. Lesson learned: call your insurance company instead of them.

Shakala Dixon

Nemenico and Manny V worked on my bathroom and I can’t express how grateful I am for there professionalism, they arrived everyday on time, they covered my floors so my rugs would not get damaged and everyday came with their mask on which should me they had respect for the COVID 19. They always were up beat with a positive attitude and included me in the design process of what they were doing. If I ever need anyone or if family or friend Inwould highly recommend them. Thank you so much for all that you guys did from Joann Dixon

Jennifer True

Shane and Joe did a great job replacing our dry wall! Nemencio and Manny V. did a great job with our tile floor! Steve A. finished off our project with fresh coats of paint! Each contractor that came out to help was very friendly, professional, and attentive to details!

Nancy Parrillo

I really can't say enough about 911 Restoration! I had a disaster in my finished basement - water everywhere and I couldn't identify the problem. I called and they were on premise within a n hour or so. They figured out what happened and immediately got to work to rectify the problem. The plumber was there that same day and stopped the leak and the clean-up and restoration started immediately! They were very helpful dealing with the insurance company as well. And when it was all completed - you cannot tell that I had a disaster and that my finished basement had work done. It was seamless and looks fabulous! The entire office staff was fabulous and responsive - always returning my call and dealing with my questions immediately. They were great and I would absolutely recommend them to my friends and family. Mike, Gina and Jessica were excellent to work with! Thank you!!!