Thrifty Car Rental - Revere, Ma TLE

Andrew Hammond

Roughly a week and a half ago, my best friend and I went to this location to rent a car and when we got there, there was a wait due to one Agent taking care of multiple guests (there were a large group of Managers there for a site inspection or meeting) so the process took a little longer than expected. He processed our reservation and we informed the Agent we would return the car at closing time, which was 6pm. On the day we were returning the rental, my best friend and I showed up a bit before 5.30pm. Inside the office, once again there was a wait of other guests with the same one Agent that we had purchased the rental from a couple of days earlier (one guest was particularly annoyed because he had been waiting for more than hour because he was told the location didn't have a car for him even though he made the reservation weeks in advance and was using the rental to go to Florida). My best friend and I waited and she was approached by a Manager about 20 to 25 minutes later (a woman with short, curly hair with tanned skin) who processed our return, inspected the car, and moved the car somewhere else on the lot. She gave my friend her receipt and continued to process the other guests who had been waiting after us since there was a wait. A week later, my best friend is charged almost double the amount of what we were quoted and was told over the phone by the Hertz Call Center representative that she was charged a "late fee" because the car was returned late. Late being we waited more than 30 minutes to be helped since the location only had one Agent taking care of guests. My best friend went in person to the office and was rudely dismissed by that same female Manager who processed our return, stating that nothing could be done, the charges could not be reversed because they are processed by the computer, and that we should have not returned the car late. This entire experience has put us off from Thrifty and has made us look at other rental car companies with at least decent customer service. Never again! Guests need to check their receipts and statements to see if they are being overcharged, their customer service needs an overhaul, and if guests are going to wait more than 40 minutes for service, proper service recovery needs to be implemented! And by the way, no one from Hertz/Thrifty has been helpful after reaching out to them after this experience!

Chris Northenscold

First off, the management that oversees the airport shuttle portion needs to be fired. We parked here last week and when we returned on Sunday they had 2 teens and 1 adult clearing and pulling up cars in sub-zero temps. We waited 30 minutes to be picked up from the airport and 2 HOURS at the office. I finally had to go track down my truck in the other lot and help the boy get the ice cleared off and pull it up myself! Horrible planning on managements part knowing each vehicle is icy, and not having extra employees brought in for the challenging conditions. I will never park here again.

Alastar Herbert

BEWARE! All the change was stolen from my center console. Strictly quarters, over half of which were collectible state quarters. To top it all off my tank was on empty upon my return when I know it was not that way when I left it. NEVER AGAIN.

Deborah Shepherd

It was confusing where to park your car. There is only one entrance on a one way street. So if you don't arrange your car correctly, you have to leave the parking area, drive around the streets again to find your way back. The women attendant was the rudest I have seen in a long time. She said if I had any complaints, I could find another place to leave my car. We had prepaid. And because of their lack of direction on where to park, we were reunning about 15 minutes behind schedule already. Even though we were checking in, they did not hold the shuttle. As soon as the person in front of us was done, the shuttle left. The only reason this review did not receive a one star is because our drivers both to the airport and back were great. Our driver to the airport did tell us in the morning of our flight out someone did not show for work. I can understand the attendant's frustration, but not treatment of customers.