EZDriveMA Customer Service Center

I would like to speak to a representative so i can rectify the issue I have with my pin code

Need appointment to return the actual transponder and have another one because I just changed the car.

I would like to make a appointment

Yes there is parking

No You can't. You have to take it back and they give you an activated new one for you new car . It is not transferable

Probably be faster if you just go buy some 3M adhesive velcro strips

Yes there's about 3 to 5 representatives there on any of the days its open

When they're going to open again We need it

Go on your ez pass and call the phone number on there. Because that 2nd party website doesn't work well. website sucks it doesn't belong to mass ez pass. You can also make a payment over the phone through electronic. Don't go to the location cause you need an appointment. Just to give you a heads up

If it's the strips to place you transponder on your windshield or dash....no appt needed. Just show up. However if you need to conduct business in there make an appt OR do it online at ezdrivema.com

I lost mine. How can I get a new one. In the interim, can any tolls be applied to my account?

Please how can I switch my transponder that’s no longer working ?

Try signing for an account online. You will be able to pull all your transactions on there

Maybe try to resolve online somehow or call them on Wednesday to try and make an appointment. Apparently it is the only day they are open.

Just go section payment options, and click add new payment form

Do it online

It is still closed, you have to go online and open an account, and through it do any transaction, you can also call right there and the answering machine can put you through to an agent and he gives you the necessary information.

There is an ezpass app and you can add money through a debit card or bank account.

No

No they are closed

You can keep it. Nothing will get charged to your account if you don't use a toll. There are no service fees and if you feel more comfortable, you can inactivate it online and activate it when you travel.

Call

Yes

Yes all the way to North Carolina, the cash if you hit any...Florida only some...if you are going out west I'm not sure..new Hampshire yes and Maine's yes..make sure funds are accurate..so.e tolls charge up to 100$ each if you don't have money in your account..good luck

He has a really big truck.so your limo fees should be much even if they tack on their own fees..15.00$ back and forth maybe? Maybe you could ask them..but the tunnel fees themselves aren't much

On the ezdrivema website under locations.

Saugus Mall / customer service

Something got screwed up, call them or go by one of the service centers with your transponder, the invoice, and your registration information.