VCA Ballston Spa Animal Hospital

Taylor DeVito

Okay vet but seems like they try to cut corners and overcharge for basic things. No communication and want to try to blame me when their staff misadvised. Pretty sure I got charged twice but whatever. My dog is listed under my moms name and they won't change it to my information without her consent- like she hasn't taken him to an appointment in years yet they won't just put me on to help eliminate any other issues or concerns. They don't answer the phone or book you in a timely manner. It's unfortunate because it seems my dog is taken care of here but their other issues will push me away.

Jen Taylor

VCA Ballston Spa Animal Hospital is amazing! Our pup, Eleanor tore her cruciate ligament (similar to a human's ACL). We would have had to wait 4 or more months to get Eleanor the surgery that she needed (TPLO) locally, but Dr. Andersen and his staff were able get Eleanor in within a week. For us it was almost a 4 and a half hr trip, but it was so worth it. They are so caring and just amazing! Eleanor healed up wonderfully from her surgery and then unfortunately tore the ligament in her other leg. Once again we were met with care and compassion and they were able to get us in promptly and we are on our way through recovery. We highly recommend Dr. Andersen and his clinic!

Justine DeCarlo

If I could give 0 stars I would. I called in because my cat had been having a seizure for about 20 minutes and they were my cats primary vet. For background, Doug and I regularly visit for his seizures from a brain defect. I had called in to ask if I could bring him in for intervention to stop his seizure. When we got there they took him back immediately, but that’s where the urgency ended. After waiting 15 minutes I was called back. While I waited for the vet, I could hear in the back they were saying his “seizure wasn’t that bad.” I asked what was going on and the vet tech let me know they were referencing textbooks for medications. Once the vet came in, I realized they had no idea what they were doing. Not only did she speak entirely in jargon, but after telling me to bring in my cat who was still seizing, she was looking up how to stop the seizure. Her determination was that she didn’t feel comfortable giving him the medications and asked me to bring him to the emergency vet clinic 20 minutes away. When I asked why they didn’t tell me to go there in the first place and instead wasted an hour of Dougs time that he was still seizing, she said that she wanted to be sure this cat with a known history of seizures was in fact having a seizure or that it would end by the time we got there. We left while my cat was still seizing to rush to a vet that would actually do something. If this were a human, I’d consider this medical mal practice and we will NEVER come back to this office. Both the emergency vet clinic and the VCA acknowledged he was actively seizing.

Becky Weyaruch

I highly recommend this wonderful veterinary for any and all your pets needs! Words cannot begin to describe how incredibly wonderful the entire staff was during our very difficult time of having to do the right thing for our little Frankie who was our beloved fur baby for 14 years! From initial examination to diagnostic to final diagnosis. Every thing was expertly explained with a loving and caring heart! Thank you from the bottom of my and my family’s hearts .