Popeyes Louisiana Kitchen

Elizabeth Workman

Don't get me wrong, food was delicious as expected, but the service at this location was seriously subpar. There was one employee that was cooking to where you could see them and facing the counter that was nice and seemed like the only person that was actually doing their job, even while the counter person was sitting in the lobby on their phone, didn't think they were on a break cause they tried to say sorry, but my order had already been placed and half of it was done by time they came up. The girl that was working the drive-through was extremely rude and was playing on her phone making tiktoks instead of helping customers. The girl working the counter rolled her eyes and pouted her way around the counter and into the back to get another sauce when I asked to exchange one I had since it had a hole in it. Upper management and corporate might actually benefit from coming in and Re- evaluating some of the employees.

Jason Goble

I was traveling through the Tampa area for business and I went through the drive through and ordered 3 chicken legs and a side of mashed potatoes. When I got many miles away with my order and was ready to eat I opened my bag to find that there were no chicken legs or mashed potatoes only chicken tenders that I did not order. I’m a very understanding person and get that mistakes happen. I called and let the lady know that my order was incorrect and she replied oh yeah we gave you the tenders instead. I asked what could be done about it and was told I needed to bring the tenders back to get my correct food or a refund. I let her know that I only had a short lunch break and was unable to return and just wanted my card refunded. She hung up on me. I called back several times and didn’t get an answer. I called again 20 minutes later and spoke with a different lady and was told in order to get a refund I would need to return the chicken tenders to get my money back. I let her know I did not live in that area and was unable to return. She said okay and hung up. I called back thinking we got disconnected. The same person answered and I told her I think we got disconnected and she replied that we didn’t get disconnected and she said okay. I asked if okay meant she was going to refund me and she said only if you bring the food back. The First Lady I spoke admitted that they knew they gave me tenders instead of what I ordered. It sounds to me like they want me to bring back the tenders so they can serve them to someone else.

Iban

Good food, but unprofessional staff. Was picking up a "large" order in drive-thru and heard some laughing in the background and heard them ask if we're having some kind of party or something... are large orders atypical there? The way they were asking seemed like they intended to keep that chatter among themselves. Also, missed all the condiments and apparently missed 5 biscuits and a large mashed potatoes. Drive-thru window employee also seemed like they wanted to laugh at me. Like bruh

Garrison Davis

Placed a mobile order before close. Google clearly states they stay open till 10:30. Arrived at the restaurant before 10. No one came to the speaker for 5 minutes while another car sat at the window chatting with the employees. After waiting I was then told they were closed even though my card has already been charged and the order placed. I was bounced around to another employee who then stated their cook literally left at 9:30, a whole hour before they closed even though the person ahead of me received food while I was waiting. I get not wanting to work right before closing but denying somebody service after they’ve already paid is truly a new level.