Gulf Coast Urology

Stay Mindful

If your looking for quality care with great patient care, it's NOT this facility. Worst patient care I've experienced in 35yrs. BEWARE OF THIS LOCATION!

Robert Mullaney

The scheduling was very disjointed and bizarre, but Dr. Weitzel was great.

JKM

Unreal. My husband was in the ER two weeks ago with a 5 mm kidney stone (not tiny). We were told to follow up with this office for treatment. When we called the day after being at the ER, they refused to get him in quickly even though he was in pain. That should have been our sign. They scheduled him for today (two weeks later), and couldn’t care less about his pain. Now they just called and said they had an emergency and had to cancel his appointment for two hours from now. Okay….we realize emergencies happen. But they won’t get him in for TWO MORE WEEKS! And to top it off, the woman was talking over him and so nasty. He was trying to explain that he was in pain and that he had to see the urologist to get rid of the stone in order to proceed with some important testing for some other scary health concerns. They didn’t care. Just unreal and would NEVER recommend this office. The doctors may be great, but the office staff is rude and completely uncaring. Docs…..time to pay attention. We’re not the first review like this!

Kerri Chaney-McDougall

Called the office on 7/8 to make an appointment as a NEW PATIENT for my husband with Dr Weitzel. I spoke with Tori who said she would return my call no later than the next day (7/9). No phone call back as of 2:00 pm on 7/9. So I called back into the office, again spoke with Tori. She stated she needs to have a release signed by my husband for his medical records and insurance information. Explained to her that there is no medical records or insurance info to obtain and that I just simply needed to make a NEW PATIENT appointment (in which we discussed 7/8 also and informed her of the same). She said let me let you speak with our office manager, Vicki. She put Vicki on the phone, who proceeded to ask me for the SAME info that Tori had, release of medical records, insurance information, etc. I again informed her that there is NONE Of the above to obtain and that I simply needed to make a NEW PATIENT appointment. She then informs me that the Dr declined taking my husband as a new patient and that she could review the info with the Dr and get back with me. What info do you need to review with the Dr?? You have NO Medical records, the Dr hasn't even seen my husband/NEW PATIENT yet. She then proceeds to tell me that she couldn't speak with me and that she needed to speak with my husband... for an APPOINTMENT???? You need to speak with him???? Now I"m a bit confused..... She said that I"m not authorized to received his medical information because he hasn't given them the release to speak with me... What release??? What information do you have, that I don't, since he hasn't even been seen???? Needless to say, I hung up and told them that if this is how they handle NEW PATIENTS, then I'd definately find someplace else to go to. The worst part of the whole thing, I have several people that referred me to this Dr, to include a BUSINESS colleague of his, who has now been in touch with him PERSONALLY to let him know of the BUSINESS his OFFICE STAFF, to include his OFFICE MANAGER is NOT accepting on his behalf AND telling patients that the Dr has denied taking the case...... How do you deny taking a CASE when you don't have ANY information regarding the issues. We are talking about a 43 yr old MALE patient who was GOING to be seen by Dr Weitzel, but now due to his OFFICE staff, has lost business. Dr Weitzel, you may want to re-evaluate your staffing situation and perhaps find NEW staff.... these two in your office, Tori & Vicki, are definately not helping your practice, if anything they are loosing you business. If I could put a 0 star rating, I would... however NO STARS is not an option.......