Verizon

megan danielle

If you can find Asia, she’s you’re best bet at getting anything resolved, she’s going to have your back and help Escalate any problems and inquiries. Unlike some of her fellow associates. I traveled to south fl to find her and I will drive to find her again knowing she will go above and beyond to help me and take the extra step to guarantee customer satisfaction The five stars go to her customer service. I hope she gets a shout out, or something to recognize her

Ivan Kowalczuk

I upgraded my device and decided to get a watch. The representative monahfr-E278T is false advertising to say the LEAST. I told them I did not want to activate a line on the watch, I simply wanted to used it with Bluetooth. They FAILED to mention that I would automatically get billed the full amount within 60 days if I did not activate a line on the watch. They sold me the watch under false pretenses and confirmed I’d be able to pay a monthly fee like I do for the phone. Well guess what? My monthly bill was due and it triggered the full amount of the watch without my knowledge. I am unable to pay an unexpected $700 thus my line getting deactivated. Best part is I got 2 $20 reconnection fees and had to pay the full amount on a credit card to even be able to call my children. The lengths to which this person will go just to sell something is disgusting. After being a customer for 5 years I definitely don’t think I’ll be moving forward with such a delinquent company. To take advantage of people in times like this is embarrassing. And your signal isn’t even that good. AT&T here I come.

chad collins

Manager on site is completely unprofessional and unwilling to help customers. She has a complete attitude problem if the customer questions her. Verizon customer service on the phone and store manager completely do not know what they are doing much likely agree with the correct action to take without giving the customer the run around. Pick another store or possibly even another provider. Corporate Management needs to come through and clean house with this staff. Best recommendation I can give.

Dannon Vick

**Read edit below for follow up*** Staff absolutely screwed us. Payed off the wrong phone on our account. In order to upgrade, had to not only pay $590 (that we not presented the amount in advance), but another $290 that should (only) been charged. The manager told us that nothing could be done once a contract had been paid and advised us to call customer service. CS told us to dispute the charges with bank and they would fix it and call us back. Never called back, and the only dispute was Verizon challenging the chargeback and getting it overturned. Plan on calling FCC and FL Atty General. Edit: After posting this review, the "customer experience team" reached out to me (see below) asking for my info. I provided it and followed up promptly (and emailed them again after two weeks) and, shockingly - VERIZON BLEW ME OFF AGAIN - no contact.