Quest Diagnostics Naples Park Shore - Employer Drug Testing Not Offered

Michael Peretto

This place needs help. I arrived 10 minutes prior to my appt. to find the lobby almost full. After waiting a bit, I chatted the other patrons up. One had an appt. (1pm), and 4 or 5 others were walk-ins that have been waiting 2 hours ! The 1 pm was taken back at 1:50. I was taken back at 1:55 for my 1:30 appt. There were 2 gals working and that is it. One of them had a shouting match with 2 of the walk ins and was clearly distraut. In the past I too tried the walk in, only to give up at an hour and a half... If you cant handle walk ins.....DONT TAKE THEM !! Make it just appointments only and save both the patrons and employees the grief.

Grant Billings

What a horrible experience. They didn’t have my orders, but luckily I had a copy on my phone. They wouldn't take pictures (“I HAVE TO HAVE PAPER!) , so I sent them via fax. I also tried to send via email, asking Yasmin to verify the email address - which she did, but it was wrong. I asked her if she could give me the post it she had written the email address on and was told, “You have to wait, I’m busy” as she sorted paper clips. Literally. I was told about a dozen times I needed to “go outside” because they have bad cell service and no guest WiFi. I then got a lecture about it being my responsibility to have my paperwork. That was really nice in front of a waiting room full of strangers. Basically, they did the least possible to help me. I’d say go to any other Quest location, but moving forward I’m going to go out of network for my labs. No one should suffer this type of treatment when seeking medical care.

Neil Billig

So I have an appointment. They can’t find the order although it was electronically sent! I called my Doctors office, they faxed the order TWICE. Nothing gets there??? I wait for 30 minutes, never heard the sound of the Fax machine…unusual in a lab setting!! I finally suggest they check the fax!! SURE ENOUGH it is JAMMED!!! All the orders were in there….PROBLEM SOLVING SOMEONE???

Mary S

Mercedes and Rachel were absolutely wonderful. I'm typically squeamish and can get light headed when getting my blood drawn and both of them were very kind, patient, and understanding. I've never felt so comfortable getting my blood drawn before.