PetSmart

Category: Pet store

Address: 351 N Frontage Rd, New London, CT 06320, USA

Phone: +18604403321

Opening hours

Sunday: 10AM–7PM

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9PM

Saturday: 9AM–9PM

Reviews

Katherine Lozada Rodriguez

May 22, 2022

The staff are polite especially in the morning one cashiers chubby girl that make me laugh helpful each everyone of them my husband love going there thank your for great service from Katherine

Douglas March

Apr 12, 2022

They have everything you would need for your furry friends. They offer adoptions and abandoned animals. If you need a fish they have plenty to choose from. I am always impressed at how clean the place is and their prices are very competitive. It's my go-to place when I need supplies.

Melanie Donbrosky

Mar 9, 2022

I prefer PetSmart over Petco in general. Their prices are more reasonable and they seem to have a better selection of the things I personally buy, like Purina hydracare, which Petco in my area does not carry. I've used their auto-ship service as well just a couple times and have had almost no issues (except for a bit of a long wait on a case of prescription cat food that hasn't been delivered to me yet). I also like that they have their adoption center for cats. I wish that Petco and PetSmart would carry fancy rats as I've been wanting one for a pet for some time, and to my knowledge they used to do so, but not anymore. One complaint I have is the state of the poor fighting fish. I noticed on a couple of my recent visits to the store that they have these poor fish in very small containers (it's a myth that that it good for them - it's not), and some looked very visibly unhealthy. Last visit there was even TWO dead ones I had to make the staff aware of, which is really sad and shouldn't be occuring. If you can't make sure ALL the animals (including fish) in the store are healthy and given proper food/shelter/medical care, you shouldn't be in the business. Besides that I'm generally happy with Petco and it does continue to be my pet supply store of choice. Unfortunately right now the cat food shelves are abysmally empty, but I know that is due more to a national shortage/supply chain issue than any fault of PetSmart directly, and I believe they are doing everything they can atm to keep the shelves stocked the best they can. More affordable than Petco, better variety of items I personally buy, a clean well kept environment, and friendly helpful staff are why I give it 4 stars, with one removed for the situation with the fish, an issue which I hope will be remedied.

Kristina Feldman

Dec 28, 2021

The employees at petsmart are always knowledgeable and friendly. We have never had an issue with any of the pets we have purchased from our local petsmart in waterford. I can't say the same for their competitor. Yesterday I purchased a Skinny Pig from them and she is doing wonderful!! We have named her Penelope. ❤ She is currently in quarantine for 2 weeks at home until she gets to meet her 5 sisters. The employees at this petsmart know us and treat us as family. They know we are knowledgeable and appreciate that we know how to care for our pets. I want to say thank you to the employees at the Waterford, CT Petsmart for all they do and for actually caring about the animals in their care. We love shopping with you and talking with you. Keep up the amazing work!!

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Questions & Answers

How much to cut dogs toe nails

Kim Winston | Sep 9, 2017
3275362 | Sep 9, 2017

Nail cut $10 Nail grind $14 Puppy nail cut or grind $6

Does this place sell puppy and or dogs

Karla Reyes-Cruz | Sep 9, 2018
John Martin | Sep 9, 2018

No. There is an ASPCA facility in Quaker Hill who may have the dog of your dreams and can serve as an excellent jumping off point to find a reputable breeder. Avoid pet store dogs...trust me.

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Did petsmart have red claw crab

ze Steven | Sep 8, 2021
Scott Plourde | Sep 8, 2021

I didn't see any.

do you have gift cards

Jean Russell | Sep 8, 2021
Erin Miner | Sep 8, 2021

Yes, they sell gift cards

Are you selling ferrets at this time? I 2020. Are you ferrets fixed?

Kitty Kayla | Sep 8, 2020
Amy Jackson | Sep 8, 2020

I work there and haven't seen ferrets at all yet💕💕

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Hi. Is there a self service dog wash here?

Renee | Sep 9, 2019
Ryan Taft | Sep 9, 2019

No, but an excellent grooming salon!

Do they cut the nails + groom rabbits, how much would it cost?

takeachillpill | Sep 9, 2019
jayme mateo | Sep 9, 2019

No the only place is a vet in noank

How much for half an hour brushing

joe wassell | Sep 9, 2019
Neil Falvey | Sep 9, 2019

Yes, I agree with Stacey.

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Do you sell turtles?

APOC PLAY | Sep 9, 2019
Stacey Reed | Sep 9, 2019

I've never seen them there. Best to call

Do you guys have pine shavings or cedar shavings for bedding?

Anna Lathrop | Sep 9, 2018
Stacey Reed | Sep 9, 2018

Yes they do

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Do you sell pond fish?

Amie Gingerella | Sep 9, 2018
Stacey Reed | Sep 9, 2018

Yes..

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Does this place sell parakeets/budgies? And if so, can i get the wings clipped? How much would clipping the wings cost?

Luna Yuzumaki | Sep 9, 2018
Stacey Reed | Sep 9, 2018

Yes and I believe it is a free service

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Do you sell albino axolotls?

Sky | Sep 9, 2018
Stacey Reed | Sep 9, 2018

That is something you will have to call on. Sorry

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does this place sell cats?

Jackie Hobby | Sep 9, 2018
ittybittytoast | Sep 9, 2018

there are cats up for adoption through Friday's shelter

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Do they have a crate divider for a size 36'' long and 24'' tall dog crate?

Alyssa Hume | Sep 9, 2018
Kimberly Hope | Sep 9, 2018

Yes

Does petsmart sell green terror cichlids?

Cole Shepard | Sep 9, 2018
Stacey Reed | Sep 9, 2018

Just checked and nothing came up at PetSmart.

Does this place sell conures?

Moon Salutation | Sep 9, 2018
Laura-Jill Goldwyn | Sep 9, 2018

Sometimes. Not always available.

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Does this place sell birds?

Shane Scheidig | Sep 9, 2018
Laura-Jill Goldwyn | Sep 9, 2018

Yes. Mostly parakeets and smaller birds but sometimes conures too.

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Is this store available for kitten socialization classes?

Sandi Booker | Sep 9, 2018
Stacey Reed | Sep 9, 2018

No

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