Kendra Scott

Cayla Duckworth

One year ago, I had a really bad experience but earlier this week, I had amazing customer service that went above and beyond anything I had every experienced before. Thank you to the store manager Laurence (she deserves a promotion!). I found this ring online that I absolutely loved, the Kathleen open, after one day it was sold out and I refreshed my computer every single day for two weeks, I even looked on third party sellers- but I cannot find this ring anywhere in any size. So I went in person to the Kendra Scott store and they called every single store that was showing they had stock of any, but unfortunately, they did not have any. So they took down my information and got me on a list so if it ever comes back, I will be informed. This is my dream ring, and I will buy it the moment it is released (or the moment I can find anyone selling it third hand). But I was really appreciative of their efforts. Then I explained that I bought a Mila ring the year before, but it no longer fit and just sits there. And Laurence went above and beyond and told me she would exchange it for me since they want their customers to love their products. Later that week, I brought in my Mila ring and Laurence exchanged it for me with no problem. She was going to order the correct size for me online, but she went through every single ring that they had, because she had a feeling they had a size 9, but could not find it, after going through a few times, SHE FOUND MY SIZE! I did not have to order online through them and wait for it to be shipped- it felt so so nice that they had my size in the store. That was my biggest complaint from a year ago is that they only carry small sizes, but it made me really happy to be able to try the ring on in store on the spot and make sure it fit perfectly. The manager Laurence also remembered all of my tattoos, when I first came in one year ago, I had just gotten one of my tattoos (it was still wrapped) and she remembered that and noticed it healed today and complimented it. I just couldn't believe out of the hundreds/thousands of customers she has taken care of, for her to remember my details made me feel really special. As I was getting ready to walk out of the store, it started storming (because, its Florida) and I had not brought an umbrella (because it was bright and sunny when I first walked in), and you will never believe this, LAURENCE HAD AN UMBRELLA FOR ME, it was the Hyde Park establishment umbrella that they have all over, but the fact that they had one in the backroom for situations like this, my jaw almost dropped open. I could not believe the above and beyond service I had been given. Thank you for everything!!!

Nur Sucu

I bought a necklace from this location about half a year ago and recently noticed it’s been giving me a rash and it turned my skin green, even though it is advertised as allergen free and I only wore it a handful of times. I went into the store to exchange it, as the policy clearly says we can do that. Amber is the associate that spoke with me and she uselessly put the necklace in some water and scrubbed it, which didn’t do anything. After making us wait 15 minutes, we asked if we could just exchange it and she said that she couldn’t find the item in my account and therefore couldn’t exchange it. She literally gave me the necklace back, a damaged product, and said if I didn’t have the receipt from half a yr ago she couldn’t do anything. I asked her hypothetically; what if the necklace was a gift and it wasn’t on an account, then what would she do and she said I would have to give the information of the person who gave me the gift. That’s the most ridiculous thing I’ve heard. It is not my fault it’s not showing up on my account and I clearly have the necklace with me. The product made me have an allergic reaction and turned my skin green and Amber was being rude and wouldn’t even do anything about it, she even accused me of sweating and sleeping with it and blamed it on me. Of course you’ll sweat we live in Tampa. Do not go to this location or purchase their products because they do not care about the customers and false advertise the quality of their products.

Ocean State Accounting LLC

Beautiful color bar let's you design thepiece in colors desired for bracelet earrings necklaces..light pieces that wear with anything. Great service here as i had to return a piece that was bent and they replaced i t. 50 percent of on your birthday month!

Mohammed Baluch

One of my favorite places to shop - and Christmas time makes it more exciting with the buzz and extra energy! The Kendra Scott staff is amazing - warm, welcoming, helpful! Had a super stop at Kendra Scott today - neat new pieces of jewelry- go in and take a look🌺