Homewood Suites by Hilton Newark-Cranford

L P

Staff was friendly breakfast was good for this kind of hotel. The place smelled like cigarettes in random parts of the halls, even tho they claim it’s a 100% smoke free site. The smell of the cleaning solution needs to be fixed as it’s so strong its nauseating walking past cleaned rooms. There are a few other nasty smells that come and go. Our room 320 has pink mold growing up the bath room wall. The AC did not work on the 2 90F days. The beds are horrible! They are hard as a rock and the cheap mattress topper adds no support. The pillows are awful it’s like sleeping with air! Woke up each morning with back pain. Some of the doors won’t open when using s keycard as the readers work here and there. Staff even has known about the issue for months with no known fix. Not worth the price as the place just needs a remodel and to stop trying to cut cost.

Maria vera

The room was a good size, but the carpet was extremely dirty and sticky. They say they steam clean all rooms which have had dogs, can’t possibly believe that’s true. The halls and rooms are filled with a foul smell, mildew foul odor. Getting fresh towels, linen, even soap-one has to fill out a form at the front desk, CRAZY! Just to have your room clean one must give a 24 hour notice, and if the front desk forgets to schedule it in their log book, they contradict the customer, saying since it’s not scheduled, no cleaning can be be done until the following day. I tried rectifying this by scheduling in advance, cleaning service everyday, I was shocked to be told by the front desk, I wasn’t allowed to schedule my room clean everyday! Don’t bother to ask for cleaning service during the weekends, apparently there isn’t any. This Hilton, needs new management, new paint, new room furniture and new carpets. The breakfast area is okay, but the floors are extremely sticky. And no it’s not just during breakfast time, I walked over around 3 pm for a cup of coffee and everyday the the floor was sticky. Bring a pair of sandals, don’t let your babies walk barefoot, the carpets are super super smelly and extremely unhygienic. I would say the hotel does have comfortable beds and ONE lady, at the front desk, seems to be the only one who knows how to be professional and tries hard to help guests. Other than that, the hotel should not be classified as part of the “Hilton” brand.

Kent Rice

Easily the nicest Hilton family hotel in which I've stayed in NJ so far. Friendly staff, immaculate, great suite layout, affordable price. I would plan my next trip around being able to stay here!

Laprecious Wright

Hotel was in a perfect location especially for my planned attractions. There was an odor outside of the hotel that was sickening but inside was pleasant with a great smell. Each floor has selected days that rooms are serviced. Washcloths and towels are not provided daily unless a request is made by noon each day, which is an inconvenience. Hotel did run out of towels and washcloths which was also an inconvenience especially to paying guest.