United States Postal Service

Donna Jacobsen

My children mailed me Mother’s Day cards and they were in colored envelopes and mailed a few days before Mother’s Day. One card was coming from California and contained a Starbucks gift card and the other was coming from North Carolina which unfortunately had cash in it. (My son never does this but was trying to get something in the mail to me before leaving for a trip) lesson learned as he said he will never send stuff of value through the postal service. Today is May 20th and not received either card. Went to complain to Belleview office and talked with a manager ( I believe her name was Maria) clearly she did not want to be bothered and basically informed me nothing could be done and I didn’t have proof. I informed her I was making the complaint just to inform them that obviously there was some dishonesty going on with a postal worker since both cards were coming from different states and coincidentally both missing. She said they have never had a complaint and it could have been the Jacksonville hub where all the mail goes first. I have had 2 other incidents that were a while back receiving and sending an insured priority envelope which never made it. After many called numbers and filled mailboxes I left a message with postal inspector but message said due to the volume of calls I may not be called back. What???? Seems like there needs to be a little more accountability within the postal office!

Dusti Dawn Winslow

NOBODY CAN FELLOW DIRECTIONS AT ALL SIMPLY ADDRESS CHARGED ALL IT WOULD TAKE BUT NO THEY CAN'T EVEN DO THAT IT DOESNT TAKE A ROCKET SCIENCE TO FIX THIS PROBLEM

Jeremy Winfree

Randomly forwarded my packages to someone else and they don't ever answer the phone. I've been calling for almost an hour. Now I have to take time off work to find out why they sent my packages across the state. Update: They reached out and had me put a card in the mailbox with my name on it to make sure my mail stays with me. So far no issues.

Thomas Michael

I'm not sure about anyone else's experience, but Michelle at this post office just went above and way beyond what usually constitutes as customer service to correct a mail carrier's delivery error. She--get this--personally drove her own car with me following in mine to retrieve my package from another address where it was mistakenly delivered to a parcel box. This is an expensive part for my vehicle, and Amazon said it was delivered to my address already! Thank you Michelle, problem solved :)