Jack Daniels Audi of Upper Saddle River Service Center

DisguisedFX LLC

After ordering a factory built 2022 RS5 and waiting ~10 months (which felt like a life time of anticipation and excitement), Will Giarusso went out of his way to keep me updated on the entire process from start to finish. This past Friday I received a call from him that the car had finally arrived to the dealer! Both Will and the manager, Carlos were able to get me in to sign and pick up that same day! I couldn't be happier with my whole experience. I have already recommended them to all my friends and family if they were looking for any new or pre-owned car to give Will a call because he makes it happen! I'm happy to say, both Will and Carlos have gained as customer for life, I will definitely be back to purchase my next car! Thank you, Alex A. -DisguisedFX

Familia Suarez

My husband and I happened to walk into the Saddle River Audi dealer. We were immediately greeted by Anna (Audi Brand Specialist). She answered some questions we had, showing me the available vehicles to guiding me through the entire buying process, she took care of everything and what we appreciated was they did not try to upsell us, Anna was wonderful! General manager Carlos was great as well and we feel they worked hard to get what we wanted at a reasonable price. The experience was truly positive. We would highly recommend Jack Daniels to our family and friends!

Mr. Clarke

Man oh man! Let me first start off by saying this is my first German car ever, my first time at a German car dealership and the best car dealership experience I have ever experienced! First, my sales rep Christian Salazar was amazing from the intial conversation we had via text. I explained to him I was at work and I wouldn't be able to talk on the phone. He accommodated me the whole way via text. He was very attentive, helped me with all my questions and concerns, showed me pictures and videos of the car (no pictures were taken yet for the car on the website) and just all around a patient and friendly person. From start to finish Christian went above and beyond for me to get to know my car, helped with the negotiating process and once I seen the car in person, explained everything about the car from the inside to the outside. That is what you call excellent customer service and an excellent salesman! Second, Carlos the sales manager. Another amazing man who made my buying process easy and smooth. From the negotiating of the price of the car, to customer service and to just having a great down to earth personality that's natural and not fake, he truly is an amazing person! Third but not least is Adam the financial manager. Once I seen my car, tested it, got approved, the last step is to see Adam the financial manager. Even though there was a long wait time for me to see him and finalize everything, he made sure to communicate with me to keep me posted on the wait time. Once I finally seen him, not only did the process go fast but his personality itself made it amazing! He keeps you laughing and is very engaged with you explaining every bit of paperwork that you have to sign. Even though I was exhausted by the time I finally got to see him, his personality made the end of my day at the dealership great! This dealership deserves top praise! Each person I interacted with or worked with were great and amazing! They made my first time buying a luxury car a great and wonderful experience. Keep up the great work Christian, Carlos, Adam and the rest of the team! Peace and love!

Luke Sinclair

I had a fantastic buying experience with Jack Daniels Audi. I worked with Ava who was very knowledgeable, helpful and responsive throughout the whole process. Buying a car is such a big decision but she put my mind at ease. She also gave me a really great deal on my new car and on my trade which felt good! I was really impressed with the whole team there. Everyone was seemed really happy and keen to help. I wouldn’t hesitate to recommend this dealer to anyone seeking a new or used vehicle!