Plato's Closet

Moldy Lunchbox

Allen, the new business owner of this place is super understanding and will bend over backwards to make sure the customers are taken care of. I had technical difficulties when I came in and he made the situation right, I’m a satisfied customer.

AJ

Let me just start by saying I am not from Anchorage (Fairbanks) and I have LOVED every Platos closet I have ever walked into until this one. My first visit to this store was an interesting experience overall. I called in last week to see if they had a set day or time for consignment as I’ve encountered that at other locations outside of the state in the past. I was told that the store wouldn’t be accepting anything until 8/2 as they were having a back to school sale and were understaffed. They also notified me that any consignment would be store cred only which sounded fine with me because i planned to do some shopping there anyways. so I brought my things In today 8/5. The lady that greeted me was older gal which I’ve never encountered at one of these stores but she was sweet and informative. The walkway leading behind the front counter was littered with plastic bags full of clothes so it was apparent that they were very behind.. I could see some of the items inside the bags and even at a glance i could see that these items were not gently used or anything I’d consider for purchase. when I asked her about my items she said they weren’t taking in anything until the following Monday and that I should call first before I returned. I took my bag back to my car and reentered for a look around. As I walked the aisles felt a lot less like I was in a Platos closet and much more like i had entered a Goodwill or Salvation Army. I let the lady at the counter know that I was surprised at the stores contents and she responded by saying that the store was “more down to earth” and that it “catered to both kids and adults”. I did not know how to receive her statement, but it lead me to believe she was assuming that i was very young, I am 33 years old. I did not see a single item with a tag, and the items I did see… were far from gently used or appealing in terms of current trends or fashion regardless of how old you are. I am a young adult and I didn’t see anything here that matched up with Platos closets mission statement. I did however see a lot of very highly priced sneakers behind the counter.. and it would appear that these sneaker sales may currently be the driving force of this business. I’d like to put it lightly but I don’t think I can so I will just say that my advice to the owner of this store would be that whoever is doing the sorting and approving of items at this location should stop…yesterday. Platos closet has a mission statement that is VERY clear, and anyone who knows this store and has visited locations around the country expects a certain standard when they walk through the door. Your store is overstocked for a reason and this store needs help. I’ve read the comments here, And the ratings speak volumes. You can blame covid all you want but what I see here is somebody in management going very hard against the Plato grain. Do this community a favor, read the mission statement and don’t sink this store. Get somebody in here that knows trends and fashion or watch it continue to fail, up to you. Until then, I won’t be returning to this location and I won’t consign for store credit because you literally could not pay me to shop here. I’ll just leave this here. Platos Mission Statement: Plato's Closet will provide a unique and convenient way to buy and sell gently used teen and young adult brand name clothing and accessories. We strive to focus on quality, styling and value.

Shannon Green

They wanted to hold my purse behind the counter. I work and retail and would NEVER want to hold someone's personal stuff. That's a huge liability for the company if something went missing from a shoppers purse. The sign says no bags 12" by 12" or larger and mine was 8" by 8". She pointed out that there was a sign on the door to which I responded my purse was smaller than the sign requested. She said either way I had to put it behind the counter or in my car. I understand that you have to treat everyone the same, but my purse passed the requirements so I went in. It's insulting for her to make ANYONE put their personal belongings behind the counter. I understand the fear of shoplifting but it feels like you're automatically accusing everyone of wanting to steal.

Naynaylovesmakeup

I really dunno why i took so long to check this place out but im glad i did. They have a wide range of sizes and brands for everyone. They have dressing rooms to try it on. They are gently used clothes. And they also take clothes for $ or store credit. But they dont take things with stains or tares and make sure they are freshly washed or they wint take them cuz they dont have a washer n dryer. I think the prices are fair. The only reason i didnt give it 5 stars is because their is a young man that works here in weekends that is rude and doesnt know customer service. But the ladies here are friendly and helpful.