Navy Federal Credit Union

d patrickb13

Went to LB branch to pick up disbursement for a completed loan. Manager told me I would get "EXPRESS" service & sat me in the lobby. An hour passed and I left without it. It was an ad for USAA.

gustavo ramos

This review is only on the experience with Teller Ross, should be more consider with directing clients. I was in to order checks. He said he can put me in line to see someone. It's only 2 people. It was a very long time that it got to the point the lady in the front was the one that made my check order. She made the observation. Ross didnt.

Shay H

Love this branch. Everyone is always super nice and helpful. Extremely efficient. I've never experienced a long wait coming to this branch, even during the height of the pandemic. Conveniently located in the neighborhood, within a shopping center. Full service, clean.

Grace Lorraine

They provide excellent customer service at this location, as most branch offices do! In compliance with pandemic measures, they've established the spaced-out line to wait for service AND they've dedicated an employee to making sure that the people standing in line do, in fact, need to handle their account business by the in-person transaction. I've seen a number of individuals gratefully receive guidance to using the internet or Navy Federal app to accomplish their goals. I'm so glad I've maintained my membership, by virtue of my father's military service, and I highly recommend joining to anyone who is qualified by any service or familial connection.