Velocipede Cyclery

Adam N

Not great. Brought my mountain bike in with a busted spoke and knew I was headed toward a new set of wheels. The owner had planned to examine my existing rear wheel and hub to determine compatibility with the new wheelset he was recommending. He suggested they might make use of the freehub body I was currently running if the new one didn't work with the recommended new wheelset. I guess they didn't feel like following that plan, because they instead just charged me for a new freehub body in addition to the new wheels. Why would they sell a wheelset that is not compatible with my bike? Communication is very poor too. If there was some reason they could not use my old freehub body, they didn't bother to share it. Nobody in there ever seems to know what's going on, and not once did I receive a phone call with updates during the repair. Had to hound them for information every step of the way.

Margaret Hoppe

Amazing service and help. They really took the time to help me choose a new bike and even though I am not as knowledgeable as others on road bikes, they never made me feel bad about that and explained everything. Love them and look forward to working with these guys for the next few years.

Alan Jacobe

TLDR: Tuesday mechanic needs some lessons on troubleshooting belt drive bikes. Or perhaps truing wheels on belt drive bikes. If you've had a good experience with them on chain drive please continue to support them. In general the staff has been friendly and even let me take my wife's bike w/out paying because their apple pay was down and I would be back for a follow up... Which leads me to my review/experience: My gearing on a 3spd belt drive bike worked fine before I brought it in for wheel truing. When I got it back the bike kept slipping in third. Monday staff said it was probably an easy fix and they work on belt drives all the time. And I should bring it in when I had a chance. Tuesday, the mechanic that originally did the truing took the bike back did some adjustments then the front staff kid took my bike for a test ride and came back saying the internal hub has an issue. I asked the front staff kid if they could fix it because it was fine before the wheel truing. He deflected and said it was better to contact Shimano or where I bought the bike, cause they would need to order parts to fix it. Kind of annoyed the mechanic didn't talk to me as if he was hiding back there. Ended up contacting the bike company in NY and they did a virtual walkthrough to trouble shoot. Ended up being loose belt tension which I was able to adjust myself after some video instruction. Fine if it was really busted from a manufacturing defect but it wasn't. So I suspect it happened during the wheel truing. I'm hoping the reason the belt was loose was because he loosened it and not because he had to stretch the belt over the front cog which could lead to premature breaking. I want to support the LBS in the future but I'll probably check which mechanic is working first and most likely avoid Tuesdays.

Claire L

Helped out by a new guy that seems pretty new. He was quite nice. I didn't want to make a big deal or get the new guy in trouble. After I wheeled the bike out, I found some scratches on the crank. This is very likely caused by bike pedals being changed out. They're cosmetic scratches so I was not super bothered about them. I'm more bothered by the shop's reaction when I brought this up to them. I wheeled it back in, and flagged this to another guy. He then turned into defensive mode, saying that: 1) It'll cost me a lot more to fix the scratch, implying that *I* have to pay to fix a scratch on a brand-new bike caused by the bike shop. 2) Started a speech that bikes will always end up scratched, and "never stay pristine". Obviously I expect that bikes will get dinged *over time*. But is it unreasonable to expect a new bike to come unsratched? 3) The manager then offered to give me a refund. Basically the point is that there's nothing that they can, or *want* to do. My take - bikes are in such shortage, they can easily resell a scratched up bike to someone else at the same price. I'm happy that I got the bike, and is lucky to find one. But if there is no shortage, I'll probably not buy another bike from this store.