Tim Short Chevrolet, Buick, GMC of Hazard

Jeramiah Kardules

I had scheduled an appointment for 11/23/2021 @ 10:00 AM to have my brakes looked at for squealing, wheel wells that had holes in them and a mirror that would not fold in on my 2020 2500 Silverado. Horrible service hands down. They clearly did not have me down on the books from the get go and had to get all my personal info and what I was there for despite having called and told them all of this before when I called and scheduled the appointment. They tried to tell me the brakes squealing was normal even GM has admitted that it is not and is due to low friction material being used on the original brake pads and recommended replacing with high friction material brake pads that are now being used and available with their currently available brake pads. Of course the service department tried to tell me they were not covered under the 36k bumper to bumper warranty. The Service department did not bother selling them to me and when I asked for a quote on brake pads they quoted me 753 and change. Which I do not have to tell any one familiar with automobiles is an extremely high price for brake pads. I called and got quotes from Sutherland Chevrolet on just the front brake pads, piecing the brake pads out and got a quote for 240 after taxes for the fronts and 240 for the rear pads. I am in need of an oil change as well but they did not bother selling me that either. I am guessing it is because of the price gouging the dealership clearly is involved in. As for being customer friendly absolutely not. Both of the ladies in the service department did not try and be nice in any way and were quite curt about the visit. Not even a smile. They came across as if they did not want my business or they did not want to do their job not sure which. Supposedly they ordered the mirror for my truck and told me they would call me when said part is delivered I am not holding my breath. The last interaction I had with them was them handing me my keys at which time I had to walk to both sides of the building to find my truck and it was tucked away in the back lot. So they would not even pull the pick up truck around for their customer. I would not recommend this place. While I do ok financially I know the greater community does not fair so well and this dealerships prices are outrageous and clearly does not care about how ridiculously priced their service is. I even went out of my way to ask if they price matched with service prices and all I got was I do not know. Since I just bought this truck a year ago and have a premier extended warranty with Ally Financial looks like this dealership lost out potentially on years of future work and added business. I guess Tim Short does not care. So be it. I will gladly drive out of my way to receive better service and cheaper prices. Wanted to add a follow up to this review. I did end up taking my 2500 Silverado to Sutherland Chevrolet. Turns out my brakes were under warranty to add insult to injury it turns out that Tim Short Chevrolet will only honor Chevrolet Bumper to Bumper warranty if it suits them. I am guessing the warranty payout from Chevrolet is not as much as their 750+ estimate to replace the brake pads. So Tim Short Chevrolet lied and said the brake pads were not under warranty, I believe Sutherland Chevrolet said normally brake pads are not under the bumper to bumper warranty unless Chevrolet has identified a defect in the brake pads which they had. Also had my mirror replaced by Tim Short and it does not look like they installed it correctly. So I will be going back so they can fix that.

Sharon Hall

Kevin Stamper went above and beyond to make sure we had what we were looking for in a very timely manner. I will definitely recommend Kevin and Tim Short to anyone looking to purchase a vehicle in the future. I also will be going to Tim Short and Kevin for all of my future vehicle purchases. Great buying experience this week.

Joshua Cumbee

Allen Webb was a fantastic salesman to work with. It is hard for me to believe that I just purchased a New Chevrolet Truck 9+ hours from where I live and the experience was excellent. Allen walked me through the entire process over the phone, text, and email. They even had a vehicle delivery man that I was able to hire to drive my vehicle to my house and bring my trade-in truck back to the dealership. I could not have asked for a better experience. Thank you Allen (salesman) and Junior (finance) for a fantastic buying experience!

George Nicoll

I was working with Ryan watts on this deal, he was in contact with me thru this deal, and he was very nice, I drove 4 and a half hours from Columbus Ohio to hazard ky, and it was an amazing experience, Ryan had the car waiting outside for …George, thank you for taking the time and driving from Columbus, Ohio to Hazard, Kentucky to see Ryan and the Tim short Chevrolet Buick GMC Cadillac of Hazard team. We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. Enjoy your new vehicle! The Tim Short Chevrolet Buick GMC Cadillac of Hazard Team